658 Baltimore Pike Reviews
Showing most recent reviews from verified customers of Sears Home Services
AC
Still hot in house hours after tech left. Facing same issue.
Marvin B, Aberdeen, MD
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on August 14, 2024
Technician never arrived today
Was here last week however did not have any knowledge of my particular commercial grade stove. Indicated someone else would need to come. Was re scheduled for today but no one has been.
Madeline W, Fallston, MD
Customer service response - Madeline, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on June 03, 2024
showed up and gave up!
After a few minutes of a quick online search said he could not find the part and gave up! I have to imagine you guys have numbers to call to manufacturers to track down parts when a simple online search doesn't work!
Tim L, Bel Air, MD
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on March 04, 2024
nothing fixed !! please send a qualified repair person !
Please send authorized kitchen aid repair person. Lights not working gasket not replaced. please call 4104586762
Lee M, Abingdon, MD
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on February 09, 2024
Dog and Pony Show But Nothing Fixed
As an Army Veteran, I am surprised the technicians put on a show of doing the work that did not achieve what I paid for - fixing our refrigerator. The assurance that the refrigerator had nothing wrong with it, that the freezer was registering -2 degrees ( Fahrenheit or Celsius was never determined but was claimed as fact from a circle of red laser light that the lead technician shined into the freezer upon arriving, showing the trainee and announcing the freezer was working). The technician also claimed the refrigerator was working, as if in surprise that I would request service! I opened two coolers where we had placed our remaining food, having trashed most of it on returning from vacation to find a bloody and sticky puddle in the freezer full of warm meat, fish, fruits, and other previously frozen food, fluids dripping down the door, the ice container full of room temperature water, with the ice maker continuing to fill and dribble. This was followed by the two technicians pulling out the refrigerator, and the lead technician sat on the floor to remove the back cover, unclip the fan pin from the vanes and claim the fan was stuck which caused the defrost to activate. He showed the other technician and asked for a towel and declared the water line was leaking ( it had been fine for years and no water was on the floor at the point where the line would have made the floor wet - under the technician sitting), but wiping up some water declared he had fixed the leak! He also mentioned there was mouse poo in there, which had no relation to the problem of a warm refrigerator in my estimation. He had the freon tank and pressure valve testor, but without testing to get an actual reading, claimed freon was fine. Both claimed the refrigerator went through a defrost cycle, which was normal. and temperature would be at normal levels within 24 hours and left. Temp is slowly rising while fan runs. At 2019 hrs, freezer temp was 53.2F, main area 51.8F
Danny O, Edgewood, MD
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on January 12, 2024
I just want my washing machine fixed!!!!
My technician came this morning to replace a control board, that I had to wait for 2 weeks to come in. He told my wife that it was fixed and working perfectly. My wife called to tell me that it's still not working. Over 1 month now without a washing machine, and have to wait another week for an appointment, not happy.
Joe C, Rising Sun, MD
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on December 21, 2023
Fixed the lid but broke the washer
Now my washer is uneven, won't display error code, and spins non stop. This guy said out in another ticket. Like you broke it. Why do I need to put in another ticket!
Russell B, Forest Hill, MD
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on September 29, 2023
