1040 Annapolis Mall Reviews
Showing most recent reviews from verified customers of Sears Home Services
Three weeks for parts with no tracking information
My technician was great. He temporarily fixed the problem until the parts arrived. It took three weeks for one of my parts to arrive. The first part came within a week. Had to wait for the second part to complete the job. Refrigerator began to not get cold again the day before the third time rescheduling.
Juan J, Millersville, MD
Washer
James didn't introduce himself as he walked into my house and walked on my carpet with his shoes, other than that he was professional. My suggestion for future visits have the service people wear shoe cover
Elin Y, Edgewater, MD
Repair
Serviceman was fine but difficult to understand. Appointment changed 5 times and no warning. Will NEVER use this service again.
Oneal R, Annapolis, MD
He didn't fix my dishwasher.
He did not fix the dishwasher. He was very nice but left saying he wasn't sure where the problem was. The problem is still there. The dishwasher does not go through all the cycles. The heat is minor. This is so disappointing.
Jan E, Davidsonville, MD
1
Total waste of money . I was clear that this error message was intermittent . Said he couldn't do anything unless the error message was on the cooktop while he was there .
Curtis B, Arnold, MD
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on October 08, 2024
Terrible Job - Took Sears 2 months to fix simple issue
Our defrost control panel was broken. It took Sears two months of cancelling appointment after appointment literally the day of almost every week before someone came out. We actually had a reliable company take care of it 3 weeks prior who ordered and installed the part within 3 business days. What's even worse is we could never reach them. Absolutely terrible experience with them.
David B, North Beach, MD
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. We look forward to hearing from you.
Sears Home Services on July 10, 2024
Tony was fine; what about your scheduler?
I was given a service window between 8:00AM to 5:00PM. I took a day off from work and was waiting by 8:00AM. My technician showed-up at 3:30PM! Being given a 9-hour window by the Sears scheduler and having the technician show-up at the end of that window is ridiculously absurd! The person who scheduled this service call should be fired. It's unacceptable that Sears do this to their customers. They could at least provide a 4-hour window instead of a 9-hour window where their service person shows-up at the end of that window.
Charles, Stevensville, MD
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on January 13, 2024
Refrigerator Repair
The job was not done correctly. Parts was ordered and not used properly. Parts was glued & taped together. It's been over a month since I had a working refrigerator. Another service appointment had to be scheduled. Waiting another week. This is unacceptable.
Cassandra H, Annapolis, MD
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on November 02, 2023
Hot water heater
Texh was nice but he didn't identify the problem. He changed a thermo stat for a leaking tank. It's still leaking. I will need someone to come back out to diagnose correctly
Kenneth P, Edgewater, MD
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on September 13, 2023
Not good
Anthony damaged the drier vent and cover on the outside of my home. The drier vent should have been disconnected before pulling and pushing the unit to access the bottom unit. I had to have the damage fixed by a 3rd party. Not good!
Jennifer H, Queenstown, MD
Customer service response - We apologize for the difficulties your recent service has caused. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on September 05, 2023
