1040 Annapolis Mall Reviews
Showing most recent reviews from verified customers of Sears Home Services
Diagnosis for Fridge
Extremely kind and respectful, offered a very detailed and informative explanation regarding the issues of my fridge. Provided me with valuable information and options regarding the issues with my fridge.
Will L, Severn, MD
Pro technician
The technician was polite, professional, and efficient. He called before he arrived and quickly resolved the issue with our refrigerator and repaired it in a very short period of time. Very pleasant individual.
Anita M, Annapolis, MD
GE fridge fix
Tony is very professional, very thorough yet, Friendly and patient -able to listen to your appliance issue and he knows his stuff thank you Tony I knew when it was him if anybody could fix it he could and he did fix it. Let's see if it takes.
Jean M, Edgewater, MD
Excellent Work
James identified the issues and got it fixed fast. He was kind and explained what he needed to fix. Very happy with this service!
Eric C, Annapolis, MD
Freezer frost service
The service arrival window was 8:00-12:00pm. Throughout the day it kept getting pushed back to eventually 3:00-5:00. Abdul arrived at 3:30 and was completely unaware that he was 3 1/2 hours late and offered no explanation. He adjusted the alignment of the door and advised us to "give it a gentle push" to make sure the gasket seals. He estimated the cost of a gasket replacement to be over $500 and said, "with his years of experience, the new parts are not as good as the old parts and will need replacing in a year". If the parts are so inferior and the cost of a service call is so high, the only thing I'll do in a year is Call Someone Else.
Scott L, Arnold, MD
Myers Dryer
Our experience with Sears service is the worst I have ever had. Three totally missed appointments without notice, terrible and extremely difficult communication issues. ( We made at least 20 calls to try to resolve this mess.) From the time we first called it took 3 weeks for your tech to come to our home. I have been a customer of Sears in store and service for over 50 years, and I have lost all confidence in Sears.
Mike M, Annapolis, MD
Thank you
Technician was communicative and helpful in fixing the issue at hand and recommending maintenance items for the future.
NJ, North Beach, MD
Expert repairman
He was very knowledgeable and works effectively. I just wished all your people wore shoe coverings as I do not like people coming into my house with their street shoes.
Zorayda L, Stevensville, MD
Dish Washer
Your technician was as good as possible under the inept conditions he had to deal with getting to us after 4 months of botched service to get us help. I'd give him a 4.5 stars. The prior handling of this issue was horrible.
Linda M, Annapolis, MD
Microwave issue
The repairman checked used his tools to determine microwave fuse and another issue was going on, it's not working properly & told me that parts will be needed and he would contact his company & my Home warranty soon for cost of parts shortly. I gave him my email address. He let me know each step that had to do in order to properly repair the appliance. Next day wait for company to get back to me with more info.
Kimberly W, Arnold, MD
