1775 Washington St Reviews
Showing most recent reviews from verified customers of Sears Home Services
Owner
Scott was very pleasant and efficient, fixed the problem and cleaned up after himself
Betsy K, Marshfield, MA
Dishwasher repair
Jim was on time…Friendly, courteous, expedient and knowledgeable…very much appreciated.
Robert Doyle, Rockland, MA
Thank you Erick! We are hopeful…
Erick was wonderful and sympathetic. He did his best to repair our refrigerator . It has been a TEN WEEK process with broken parts and no appointment availability for first four weeks then five weeks. We are hopeful the repair is complete.
Dennis T, Scituate, MA
Service review
Timothy was professional and knowledgeable. I ran a load of laundry in the washer when he left and the machine is quiet and in working order. Great job! Thank you
Patricia, Plymouth, MA
Not my signature!
Thats not my signature on the excepted service estimate! I was never asked to sign it. Although it was covered under the police I have, it's illegal to sign someones name. Not a good company policy.
Lorraine P, Norwell, MA
Review of 8/19/23
The technician looked at the washer and tested it and knew what was wrong. That was great. However, the dryer is making scratching sounds when clothes are drying. I had a few towels there for him. He said he didn't need to put them in. And said nothing was wrong. However it was not repaired. I'm not happy about this.
Jean B, Marshfield, MA
Tighten the service times please.
It is not acceptable to give a 9 hour window of service, requiring that people take a full day away from work to sit and wait. Also, you should leave a phone number in this new trend to online notifications. The do-it-yourself, online model is going to .push people to use smaller, more locale service companies, especially older people. The service man was great though!
Doreene C, Scituate, MA
Nonsense
Tech said leak must be due to compressor failure. That's nonsense. LG says it's probably a drain pan problem and has nothing to do with the compressor. I'll hire a real tech to fix it. Meanwhile I want a refund.
Thomas O, Marshfield, MA
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on July 26, 2024
Unimpressed with microwave repair
Today I waited all day for the technician, and he never showed up. This is the second time it has happened to me. The one time he's visited the house the wrong part was ordered if you're not planning to show up at least communicate so you're not wasting my time. It's been 2 1/2 months to fix the microwave, very unimpressed
Matthew W, Cohasset, MA
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on January 25, 2024
Horrible!! Will never use Sears again
You can never speak to a human. Everyone pushes the buck. No one calls you back. I had to pay multiple deductibles to have repairman come and problem still isn't fixed yet they continue to charge me monthly!! Never will recommend!!
Chere S, Rockland, MA
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on August 14, 2023
