1100 Middlesex Turnpike Reviews
Showing most recent reviews from verified customers of Sears Home Services
Joseph Siegel
The technician was courteous and competent, and he was able to fix the problem without having to replace any part. However, I was told when I made the appointment that the technician would come with appropriate parts so he would not have to come back again, and that was not the case. Furthermore, I was told that the technician would arrive around 8:45 and that I would be informed of any delays; but the technician arrived at 1:30, and there was never any notification about the delay.
Customer service response - Thank you for your feedback, Joseph! We're glad to hear the technician was courteous and competent, but we apologize for the lack of communication regarding the delay and parts. We appreciate your patience and will work on improving our scheduling and notification process.
Sears Home Services on January 30, 2025
VAIDYANATHAN NILAKANTAN
Very good service
Customer service response - Thank you for your positive feedback! We're happy to hear you received very good service.
Sears Home Services on January 22, 2025
Brigid Mcniff
Customer service response - Thank you for the amazing 5-star review ! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on January 23, 2025
Lynne Currier
Efficient. Explained details of service needed. Pleasant. Answered our many questions respectfully. (Arben)
Customer service response - Thank you for your positive feedback, Lynne! We're delighted to hear that Arben was efficient, pleasant, and respectful in answering your questions.
Sears Home Services on January 22, 2025
Mary Noonan
Excellent service! Thanks.
Customer service response - Thank you for your positive feedback, Mary! We're pleased to hear you received excellent service.
Sears Home Services on January 13, 2025
Petra Beunderman
Customer service response - Hi , thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!
Sears Home Services on January 13, 2025
Abraham Loeb
Customer service response - Hi , thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.
Sears Home Services on January 09, 2025
Patricia Noonan
Even though my washer could not be fixed, the technician was prompt and efficient.
Customer service response - Thank you for your feedback, Patricia! We're glad to hear our technician was prompt and efficient, even though the washer couldn't be fixed.
Sears Home Services on January 02, 2025
Edward Anderson
Customer service response - We appreciate the 5-star rating! It's fantastic to know you had such a positive experience. We're always here to help you in the future!
Sears Home Services on December 23, 2024
Adele Mustafa
AWESOME BETTER THAN. OTHERS PROFESSIONAL SMART
Customer service response - Thank you for your positive feedback, Adele! We're thrilled to hear you found our service professional and smart.
Sears Home Services on December 17, 2024
