1100 Middlesex Turnpike Reviews
Showing most recent reviews from verified customers of Sears Home Services
Excellent work!
The work was done efficiently and effectively. We are grateful for the professional service.
Abraham L, Lexington, MA
Washer machine maintenance
Our servicer did a great job and provided me with good tips to keep the machine functioning properly.
Anthony G, Arlington, MA
Dryer Repair
He had excellent technical skills and showed utmost courtesy
Venkata Chigurupati, Waltham, MA
Samsung refrigerator
Ben was excellent. Fixed the problem in a systematic thorough fashion. If I encounter any other problems I would request Benas the technician.
Kenneth C, Concord, MA
Kitchenaid control trouble shooting and settings .
Arkadiy is a caring, calm, patient technician. He is methodical, analysed problem and solved it and even explained what is not in manual for better care of the appliance. Fine tech with a caring atitude to customer. He carries the Sears tradition.
Mandakolathur Murali, Burlington, MA
Frig Repair
He was very knowledgeable and did a good job explaining the issue.
JW, Billerica, MA
problems with the app
The app that Sears and New Leaf share does not work well. I sent in very specific instructions as to the problem with my freezer when the AI app requested it with a description and a picture of the part that needed to be replaced to make the freezer door shut. This information was not transfered to the repairman who showed up. Also the 1-5 repair window was not honored by the person who was supposed to originally show up. The call I received from the the central dispatcher on the day of the repair advised me to be home between 11 and noon, which was impossible for me to do. The dispatcher sounded annoyed that I could not do this, and instead sent a repairman at the scheduled time who was not prepared with the information and the part needed to make the repair. The repairman who did come was therefore unable to make the repair. So now I have to have another repair appointment scheduled. This was NOT Arben B's fault - this was the 2nd time he was here for the problem when he correctly advised me to defrost the freezer before the problem could be fixed the last time he was here. Instead, it is a problem with the organization which did not handle the appointment scheduling and preparedness well at all. Why have an app that requests details if it is not working?
Rod M, Wilmington, MA
Dishwasher Repair
Understood the problem and quickly worked to address the connectivity issue and checked water supply.
JefH, Lexington, MA
Tractor repair
Stephen showed up in time and got right to work. He pulled the tractor up to his truck and began to get to the issues. Saw the blade belt had fallen off the pullies . He suggested a new belt, th we blade looked pretty dull as nd we decided to get a tuneup. He was amazing his actions showed great knowledge and ease in making the repairs.. in no time at all he completed the tasks and my tractor was back to tuning again. And operated like a brand new machine. I was more than pleased with his work .
Kenneth N, Woburn, MA
Technician
I am truly impressed by the way your company kept me totally informed each an every day and I never had to fear being abandoned. The technician "Jamie" was very calm and professional. I appreciate the service provided. I may in the future consider applying for coverage directly from you ,if this is possible. Thank You so much
Annette G, Winchester, MA
