1100 Middlesex Turnpike Reviews
Showing most recent reviews from verified customers of Sears Home Services
Dryer needed repaired
Rudy was knowledgeable ,pleasant and helpful. So glad he was able to fix our much used electric dryer!
Barbara C, Winchester, MA
Service tech Arben b
The person who came out was very knowledgeable. He explained everything he was doing. Very nice guy also showed me how to change the filter.
Marie T, Wilmington, MA
Jahzeel was great
He was late, but we were kept aware of this so no problem. It turned out he was able to get the machine up and running in about 20 minutes, which was great too. All in all, just the kind of repair we were hoping for.
Lee V, Bedford, MA
Machine keeps running. Error codes on display.
Guoxiong was able to resolve these issues and explain the error codes.
Steve H, Woburn, MA
Repair washer from leaking water down the front side.
Vonzell was very neat and courteous. Everything was put back correctly by our inspection. We look forward to using the washer without having to clean up water leaking down the front.
Steve H, Woburn, MA
Tractor Repair
Stephen was great. He diagnosed the issue within two minutes. Did the necessary repairs as well as a tractor tuneup. Very efficient and professional.
Carmen L, Woburn, MA
Great Refrigerator Repair
Fednel (Neli) diagnosed the problem with Kenmore refrigerator ice maker quickly and ordered the part. When the part came in early…he was willing to change the appointment to an earlier day, which made it much more convenient.
Laura G, Arlington, MA
Freezer Ice maker replacement.
Fednel & Arben were terrific. Arben, although NOT his fault, arrived 3 & 1/2 hrs after the scheduled time. But, he diagnosed the problem quickly and ordered the parts. On the follow-up appointment, Fednel quickly installed the new equipment, and now, after 3 LONG MONTHS, we finally have Ice again. While we were happy we purchased the extended full warranty, the booking service and the scheduling is, unfortunately, horrible. They canceled, rescheduled, and gave us the wrong appointment times., etc. In addition, we could never check the status online, because the system could not recognize the very number to which it had texted us.?!?!! Getting service was like "root canal." The only way to get response was after calling the Attotney Generals Office, and then waiting on hold with the Warranty Provider for an hour to get a "live person" to inform them that the AG's office was interested in helping us if we couldn't get service. It was very unfortunate, because ONCE your technicians came out, they worked quickly & professionally.
P P, Arlington, MA
Effective and courteous
Excellent intervention. Problem solved. Very polite. Punctual and fast. Thanks for addressing my problem
Gabriele M, Winchester, MA
Service technician review
He was very kind and courteous. Arrived on time and finished in a timely manner.
Andrew H, Burlington, MA
