250 Granite St Reviews
Showing most recent reviews from verified customers of Sears Home Services
Serviced My Dishwasher
John did an excellent job and was very helpful answering some questions I had. I am very grateful for his service. Well Done!
Maria Mani, S Weymouth, MA
Super tech
He did a wonderful job fixing the washing machine, but what most impressed me was that he called in the morning to give me a true estimated time of arrival at 4 PM. It freed up my entire day, and I am so grateful.
John M, Wollaston, MA
Ice maker repair
Sean is very good on what he does very professional and responsible.
David M, Braintree, MA
Refrigerator
Came in and did what he needed to do. Very efficient.
Keona L, Randolph, MA
Dryer repaired
Service tech quickly diagnosed the problem and immediately fixed my dryer. Very knowledgeable and polite.
Susan C, Randolph, MA
Finally repaired
It took numerous calls which get transferred out of the USA & trying to understand the rep on the other end of the line speaking broken English! 5 scheduled visits with the 5th finally happening. A technician came here on July 1 diagnosed the problem and ordered the parts that were needed. The parts were delivered on July 5. I went online & scheduled a visit for repair of freezer pullout shelf & light switch. Every single rep that I spoke to from another country said that they were still waiting on a part & I would tell every single rep that I had the two shelves & pull outs & the light switch but it seemed that the left hand had no idea what the right hand was doing & just kept on rescheduling. It's disgusting what I had to go thru. Out of frustration, I called the Braintree, Mass Sears's location & talked to a very nice lady Rose who got the ball rolling & coordinated it with her mgr for a field visit on Monday, August 5. The tech Timothy R showed up at my house. He was the original tech that diagnosed the original problem on July 1. I also want to thank Skyler who I don't have a last name for, he to was very helpful. I cringe with the thought of having to deal with Sears Home Svc ever again. It's disgusting that there isn't a call center in the United States!
Denise S, S Weymouth, MA
He was ok. Pleasant.
Pleasant. Courteous. Assesses machine carefully. Sent text beforehand for arrival time
Denise E, Braintree, MA
Great Job
Very hospitable and customer friendly. Great service from him. Will recommend him to anyone.
Clifford G, Randolph, MA
Refrigerator repair
My technician was Very polite and informative through the appointment.
Gail R, Boston, MA
Scott lampron
Very polite new what had to be done, very helpful
Scott L, N Weymouth, MA
