4400 Veterans Mem Blvd Reviews
Showing most recent reviews from verified customers of Sears Home Services
unknown
Mr. Jerome was very detailed and honest about the condition of our AC.
Terry& S, Harvey, LA
Customer service response - Dear Terry thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on September 14, 2023
Both techs bad
The first technician did not even thoroughly examine the dishwasher. And had he done his job properly? He would have found glass in the pump. And enable to remove it, and the dishwasher would have worked without ordering an extra part. The second technician Ronald was better, but he did not clear the glass from the bottom of the dishwasher either he did not point that out. The first technician was a complete waste of time.
David t, Mandeville, LA
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on September 13, 2023
Aircondition Unit
Tech. Only check if the unit had Freon. He said that there's a leak. He didn't know where the leak was, at a cost of over $600. he said he would put some Freon in with some dye in the Freon with some leak repair in it. But he didn't check for any leak. Why he didn't check for a leak at the beginning?
Francois A, Westwego, LA
Customer service response - Dear Francois thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on September 13, 2023
Maria Rideau
I have a hard time believing that a button could not be fixed on my dryer .
Maria R, Slidell, LA
Customer service response - Hi Maria, We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on August 21, 2023
Customer
Technician was disrespectful and tried to bully me into paying more than agreed upon. Came unprepared to complete the job and blamed others. Misrepresented the truth regarding my not willing to pay HIS requested amount. Would have assigned zero if that were a choice. A total of five appointments were scheduled to complete my repair job one of which he didn't attend .
Melanie, New Orleans, LA
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on August 18, 2023
Samsung washer
Poor service the technician didn't touch the washer he scanned the serial number & looked through his phone & then gave me a diagnosis.
Maggie S, New Orleans, LA
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on August 16, 2023
Nothing against Jerome!
What's Sears could do better is actually train their techs to know how to diagnose and fix the equipment Sears installed. Nothing like spending 30k for ac units to have them breakdown and Sears doesn't know how to fix the problem then to be told let's cancel your master protection plan and refund since we don't know how to fix the issue!
Joseph G, New Orleans, LA
Customer service response - Dear Joseph, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on August 16, 2023
Said he could not move diswasher
Top rack only needed repair. Not sure why he had to say why dishwasher required moving for a rack. Did not fix the rack
Kathleen M, New Orleans, LA
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on August 14, 2023
NoShiw
Service technician never showed up to do repairs when scheduled. Very aggravating that I waisted the whole day waiting for service. Lost a days pay at work t
Ronald K, Kenner, LA
Customer service response - Ronald, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on August 12, 2023
Zero stars if I could
Rude, inconsiderate, sloppy, and does poor work. He didn't show up after waiting all day, called and said he had too much work to do. Anyone would be better off watching a YouTube video and doing the work themselves.
Sean, New Orleans, LA
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on August 09, 2023
