4400 Veterans Mem Blvd Reviews
Showing most recent reviews from verified customers of Sears Home Services
Not helpful
Would not help me move the washer back against the wall where it was before original repair man came before part was ordered. I would not use him ever again. Very rude!
Kevin K, New Orleans, LA
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on June 20, 2024
No lucense. Couldn't work on my ac unit.
After a week of cancellations, a tech finally showed only to tell he wasn't licensed to work on my ac. He left.
Melissa C, New Orleans, LA
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on June 14, 2024
Tech did not perform repair
Tech arrived and informed us, we did not have a service repair request in to repair the A/C unit. He stated he could not even perform a diagnostic on the unit. If we wanted him to repair the unit, we would have to pay out of pocket. The tech then left once we refused to pay out of pocket for the service. This is becoming a really big problem dealing with Sears and Cinch!
John W, New Orleans, LA
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on June 12, 2024
Poor Service Technician
Service technician arrived in a timely manner. Technician did not want to diagnoise ice maker problem. The technician threatened to charge extra to diagnoise the problem because he would have to do more work. I had to write multiple checks before my check was approved. Technician did not list defective part on my receipt. Technician injured my vegetable plants when leaving.
Nelson L, New Orleans, LA
Customer service response - Dear,Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team
Sears Home Services on June 08, 2024
Worst Service in USA
Reported dishwasher problem on April 4th. Service person showed up and determined problem needed a part, which he said would be ordered. No adtievice the norm for this company? Yes...because this twice they have done this in my property. PS- it cost me a service fee to obtain this none service.
Eston F, Metairie, LA
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on May 30, 2024
Refrigerator still not working
This is the 4 th time Thomas has been out to repair my refrigerator and every time 1 ting is fixed something else goes out. Mind you he was in training the 1st 2 times but one would think that having been sent to repair my refrigerator 4 times he would clearly see that it need more attention than a reset!
Karen W, Houma, LA
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on May 17, 2024
Work not completed
Young came on 3/7/24. Did not fix the washer. Previous week befor, another tech came by and stated the washer needed a part . Part was order but the tech who came on yesterday, claims he fixed the washer without the part. My washer needs fixing now. I have an elderly mother who requires her clothes to be washed every other day. ,
Ruth S, New Orleans, LA
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on March 08, 2024
Did not work
Mr Roberto assured us that the microwave was fixed. We did not use it immediately due to the fact that we were going out once the service was rendered. When we returned home and tried to use the microwave it did not work st all.
Stephanie D, Kenner, LA
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on February 09, 2024
Problem worse!!!
Once he left the washer flooded my laundry room. Was told he return at 5:30 and nothing by 9 pm!!!!
Lawrence M, New Orleans, LA
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at {{[email protected]}} . We look forward to hearing from you.
Sears Home Services on December 14, 2023
Nothing fixed
Frustrated with him not being able to fix the problem b/c Sears doesn't pay for repair if a technician breaks something trying to make the repair. Another repair person needs to be sent out to attempt replacement of parts. However, the first technician took the parts. We are not sure if he didn't know how - he seemed frustrated. Please send another technician. We waited all day. SEPT 21 bc we got notice a tech would come between 8 and 5. No one called or showed up. Not pleased with Sears service up to this point.
Nothing Fixed, Raceland, LA
Customer service response - Hi, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members. If you would like us to look into your situation further, Please email us at [email protected] and will share your experience with our Service team.
Sears Home Services on September 23, 2023
