4400 Veterans Mem Blvd Reviews
Showing most recent reviews from verified customers of Sears Home Services
Joseph S - Great tech
Joseph was very professional and very courteous. All techs should be so good.
David G, Westwego, LA
Customer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on July 03, 2024
Not friendly enough
Not friendly enough and unable to solve issues himself
Hien L, Harvey, LA
Customer service response - Dear Hien thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on July 03, 2024
Disappointed
Due to the crisis that's going on with the outrageous heat they refuse to give service of cleaning the calls needed to keep my home cool for my family
Shedrick A, Metairie, LA
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on September 22, 2023
Refrigerator.
My built-in microwave Wasn't? working? And I asked him could he look at that and he said that will be another service charge? So I told him forget it.
Jimmy S, Slidell, LA
Customer service response - We are sorry to hear you did not have the service experience expected.We will share your experience with our service team.
Sears Home Services on September 09, 2023
Byron was great, but part was wrong color and defected
Byron was a great service man. However, please respond ASAP regarding the item replaced was wrong color and also defected. The metal was bent. Please let me know if you can provide me with a credit for the part. Also, the repair ONLY took 20 minutes. The cost of labor should also be reduced. Please let me know ASAP. Thank you
Nancy G, Kenner, LA
Customer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on December 24, 2024
HVAC repair
I found Richard rude and disrespectful. I would ask him questions and he would either not answer or he would answer in a condescending tone. After he got the fan working, I asked him what did he do an he rudely said "you know what I did". He was argumentative and tried to turn it on me. I asked what the problem was and if I had offended him in some way. He said no but continued to be rude. Finally, I had to tell him that I'm 66 years old and he was not going to disrespect me. I've never been spoken to in that way. But at the end of the day, he did get it to work.
George L, Kenner, LA
Customer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on December 17, 2024
Not good
Did not like the way he was treated the job finding away to not do the work
William J, New Orleans, LA
Customer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on September 07, 2024
Dryer repair - horrible technician
Dryer was not properly repaired after 3 months of being inoperative. My dryer is soaking wet inside. A & E is horrible
Antonio & Debra Wilson, New Orleans, LA
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on September 06, 2024
Aggravated
Repeatedly had service for the same issue. Same parts replaced multiple times when fridge should have been deemed unrepairable. The wait time to get an appointment was always to long and given a window from 8a to 5pm is certainly not convenient for customers. Byron was fine but company is very difficult to deal with. Waited 1 time for the diagnostic report to be sent for over 6 weeks and then had to have them come again to do since it was never sent.
Patricia O, Metairie, LA
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on August 16, 2024
Horrid
your technician did absolutely nothing but snap some pictures and told me that the problem was my coil filter was dirty and that he could not check anything else because it threw off his measurements with his equipment. he did however, offered to clean the coils with my garden hose for an additional $69 which I declined. I did it myself. I still see no difference, I would Have given him a score of zero, but it was not available to me.. I will be making a complaint to the Warranty Company. 4 minute service call after waiting nearly three weeks. I thought that Sears had a better reputation.
Gary Harris, Avondale, LA
Customer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on August 15, 2024
