5715 Johnston St Reviews
Showing most recent reviews from verified customers of Sears Home Services
Repair dryer
Dwayne was polite and respectful and worked speedily. Good job and thank you Sears service s.
Michael T, Opelousas, LA
Skyker
Skylar was great. His hands were tied by the sears contract as he apparently indicated the refrigerator freezer needed be replaced as the ice maker had been repaired 4 times in the past but the powers that be said no. What a rip
Michael W, Branch, LA
Failure to give honest info to the buyer of your products.
I have had a defective ice maker from day one. Bought a 5 year warranty. The ice maker has been worked on several times. The bin ends up cracking and the ice begins to melt. The thing has been replaced twice. Now it's cracked again and you don't make that model anymore. Now, even though we took the warranty and were told it covered everything, now you say not the icemake. We always bought appliances by that company and this refrigerator is going to be the last thing we ever buy from you guys. I will be letting our friends know of this situation and that they should be very Leary of your products and warranty promises.
Johnny T, Lafayette, LA
Freezer not repaired
He didn't come. Appt was canceled. According to Chris it was gonna cost a lot to repair.
Ivory L, New Iberia, LA
dishwasher
no problem found so nothing was done. maybe it is fixed or not
Sheila R, Opelousas, LA
Better time frame for repairs
I really wish you people would hav a better time frame. I could have worked my shift today. The technician didn't arrive until 5:30. It would serve your customers better if Sears would afford their consumers arrive times like 7a-1p or between 1p-7p. My tech was very knowledgeable and curious.
Dennessa C, New Iberia, LA
Washer Dryer repair
The repairman was very knowledgeable about my problem and knew how to fix it. I am very pleased with the work he did.
Grace N, Lafayette, LA
Very good tech
Came in and started immediately on remedying the problem. Liked that Ibwas informed he was on the way.
Aleeta F, Lafayette, LA
Washer
Service was good but it took so long - been without a washer for a whole Month and the lid is still not fixed
Lilian G, Rayne, LA
Room for improvement
A call 30 minutes prior to arriving was requested and put in notes but when technician called he was fixing to drive in driveway. My husband and I both work so I had to call my father in law to go
Nicole S, Eunice, LA
