3401 Masonic Dr Reviews
Showing most recent reviews from verified customers of Sears Home Services
Homeowner
Very friendly. Concerned about my problem. Nice man. Glad that our broken appliance problem will be resolved.
Samuel G Gay, Ball, LA
Repair washer
Was polite and professional
Gerald J, Natchez, MS
Freezer
Checked everything out but unable to determine if cooling to proper temperature. (Will just have to put thermometer in and monitor)
Meredith B, Winnfield, LA
Water leak
Charles was pleasant and professional, however the problem he came to repair is still occurring. Not totally on him. There has been two other repairmen come for this problem, for a total now of 6 visits.
David N, Pineville, LA
WASHING MACHINE REPAIR
Washer seems to be working better . EXCEPT ! It only takes in a little water , very little , then when it rinses a lite comes on saying rerinse and spin .
Jimmy M, Pitkin, LA
Job not finished
The job was not completed. I need new blades and either he or my wife decided it was acceptable to leave it unfinished. The mower deck should have been installed.
Clifton O, Otis, LA
Customer service response - We apologize for the difficulties your recent service has caused. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on October 25, 2023
Bad service
The repair man did nothing. He did not know that Choice Insurance is responsible for the repair
Bennie F, Ville Platte, LA
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on November 18, 2024
Washer
I have set here all day long waiting on someone to come work on my washer and no one showed up. Said he tried to call but I did not receive any calls. Then sent a bill for the repairs that wasn't even done. I just need my washer fixed.
Doyle W, Jonesville, LA
Customer service response - Dear Customer, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on October 04, 2024
LG refrigerator
My refrigerator is still not fixed. It has been out since July. They replaced computer board and compressor and it's still not working. Please help with this problem.
Betsy M, Montgomery, LA
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on September 25, 2024
Washer remained unprepared for more than 4 months
Please know, this rating covers the entire experience —- not simply Mark. I phoned early in 2024. No technician was available for weeks. Mark was finally sent and he diagnosed the problem. He ordered the parts. Then, he showed up KNOWING the parts had not arrived. He came a third time and put on one set of parts and indicated the second set was not correct. Then, my ticket was closed. I called multiple times and kept getting the run around. When I asked for a new washer, I got passed on to multiple people and departments for weeks. Appointments were scheduled and missed. Finally, I again requested a new washer. That is when I was scheduled for a "specialist." He showed up and diagnosed the issue in less than 15 minutes. He ordered the parts again. One week later, Mark shows up to repair the washer and did so in short order. The problem here is it took much longer than it should have to repair my washer especially since it is under warranty.
Theresa C, Jena, LA
Customer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on August 27, 2024
