1704 N Towne Mall Reviews
Showing most recent reviews from verified customers of Sears Home Services
LG icemaker repair
The technician did ok once we could get someone to show up. Had to reschedule 3 times before we could get some one to show up. Took almost 4 weeks from time problem reported until repair completed.
Larry B, Campbellsvlle, KY
Customer service response - Hi, Thank you for taking the time to leave us your rating. We hate to see that you have had this kind of experience and would like to hear more about it. If you would please message us with the name, address, and phone number that is associated with the issue at hand and email us at [email protected], we will be able to see how we can help out. Please reference this review in your message. We look forward to assisting you with this matter.
Sears Home Services on October 12, 2023
Dishwasher
Didn't do anything, no diagnostic check. My dishwasher went down and didn't figure out why. Wasn't here 5 min. I owned dishwasher 3 years and had nothing but trouble . Service tech been here 10 times .
Joshua P, Loretto, KY
Customer service response - Hi, Thank you for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with us. If you would please message us with the name, address, and phone number that is associated with this issue please email us at [email protected] and we will be able to see how we can help out. Please reference this review in your message, thank you.
Sears Home Services on October 11, 2023
No Show
Did not see tech. Did not "sign" or approve repair estimate.
Tammy H, Hodgenville, KY
Customer service response - Dear Tammy thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on October 11, 2023
0 stars
For the 2nd time, my serviceman never showed up, with no correspondence. I had an appointment 9/29 and they didn't show up and didn't call. I had a rescheduled appointment today, 10/9, and they didn't show nor call.
Kevin C, Lebanon, KY
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at {{[email protected]}} . We look forward to hearing from you.
Sears Home Services on October 10, 2023
Very disappointed
I waited all day 8 to 5 technician didn't come until almost 420 and after being without air for over a week I'm still without air but paid technician service fee to home out. Very disappointed with the service and with choice warranty
Teresa B, Radcliff, KY
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on July 31, 2023
