3401 S Us Highway 41 Reviews
Showing most recent reviews from verified customers of Sears Home Services
He was good!
Very informative.. did a good job talked about options
Gina L, Humboldt, IL
Owner
Good, very polite. Yes please let me know when I'm done with this.
Steve B, Center Point, IN
Technician was fine company not so much
The technician did fine just dislike the 8 to 5 window with no communication right before he comes it would be nice if you as a company cod at least do a morning or evening appointment
Kenneth K, Watson, IL
Treadmill repair
It is a job well done and we are fully satisfied thank you.
Christina Y, Charleston, IL
Refrigerator
Refrigerator still not cooling , it is set on 34 and the temperature is 53
Donna F, Robinson, IL
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on September 11, 2024
Fix ice maker.
Ice maker was replaced a year ago. This time wire in freezer door broke again. He gets it to turn on, but ice maker does not make ice over night. His solution: order a new door. Cost over $1,200. A brand new refrigerator is slightly more than that. Next solution: get home warranty while he is here with 50% discount. We have spent close to $500 with Sears Home Services in last year. Ice maker still does not work. If we replace the refrigerator it will not be through Sears.
Tom F, Charleston, IL
Customer service response - Tom, we are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on August 29, 2023
wash machine
Derek S. came installed the new parts under the washer, set it back up, turned it on, he did not set the washer to come on, run water in it, set it to run through its cycle. to check the washer out! told me I was ready to go. he picked up the extra new parts, & left. I loaded cloths in, put laundry detergent in set washer instruction, couldn't hear water Running in, run a few second, THE letters showed up LE, checked my washer book, learned that's A MOTOR ERROR HAS OCCURRED. followed SOLUTIONS the LE error CODE persists, call for SERVICE. It is my understanding a repair service provider is to make sure HIS service is working properly before leaving the resident. I HAVE BEEN WITHOUT A WASHER FOR 4 WEEKS> NOT SATFACTORY!!!
Jack Stanfield, Louisville, IL
Customer service response - Dear, We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on October 19, 2024
Not fixed
Was under the understanding that ice maker was going to be replaced along with electrical wiring repaired on the lower left side of refrigerator. Upon getting home tonight from work I see ice maker has in fact been replaced. But no attempts at wiring repair. It is easy to see the wires broke in two. Therefore new ice maker still isn't working. It has no power....the wires are broke. Any expedited attempts at fixing would greatly be appreciated.
Dustin S, Robinson, IL
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on September 27, 2023
Repair did not fix the problem
One hour after the repairman left after waiting three weeks to get someone out when I already had the part three weeks ago not showing up one day I took off work and not even calling me. They came in fix it today they said, but I'm getting the FQ air which says it Hass to do with draining. I can't go another week without laundry and I can't take off another day of work. I need it fixed. This is insane.
Cindy P, Reelsville, IN
Customer service response - Thank you for taking the time to leave us your rating. We hate to see that you have had this kind of experience and would like to hear more about it. If you would please message us with the name, address, and phone number that is associated with the issue at hand and email us at [email protected], we will be able to see how we can help out. Please reference this review in your message. We look forward to assisting you with this matter.
Sears Home Services on September 23, 2023
Oven would not light
For the second time, NEVER SHOWED UP. Talked with him on phone and said hed be here today, September 19th.
Catherine F, Westfield, IL
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on September 19, 2023
