2 Hawthorn Center Reviews
Showing most recent reviews from verified customers of Sears Home Services
Not Prepared
Not sure why a repair person isn't well equipped with the necessary tools to do the job. Luckily my husband was home and had to use our own tools to remove a piece of trim and when I said it was unreal that he didn't have his own tools he told me that it was my house that wasn't prepared. The first thing he asked for was money as well.
808, North Shore
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on September 01, 2023
Issue not resolved
Issue was not resolved with my fridge. The only service I got done was having my fridge pushed up against a wall, which I could have done myself, when I requested help with adjusting the fridge doors and making it stand straight. When I brought this up to the technician, he told me the floor of my home was not level, which is false. He also was not able to adjust the fridge doors, which was the entire reason I requested an appointment. This was a huge waste of time and I am extremely disappointed in the low quality of service and lack of knowledge from the technician.
Haitao Y, Vernon Hills, IL
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on August 30, 2023
Did not fix my refrigerator
I showed him the food that is freezing in my fridge and last week all the food was warm and he said there was nothing wrong with it. Now it's a few weeks later and my food is being ruined from everything freezing. I have to have someone come back out. I've wasted a lot of money on my food.
Sharon G, Northbrook, IL
Customer service response - Sharon, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on August 21, 2023
Horrible
He leafy without cleaning the vent. Ams told us to do to
Mark H, Lake Zurich, IL
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on August 07, 2023
issue dishwasher is loose
steven, i wanted to rate your a 5. but this issue need to be resolved first issue dishwasher is loose not hooked into cabinet
Jeffrey S, Palatine, IL
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on August 03, 2023
