3400 Quincy Mall Reviews
Showing most recent reviews from verified customers of Sears Home Services
Sean keeps you well-informed
Sean has been to my house several times over the last few months and he keeps me very well informed about my appointments and also any delays if they happen. He is very courteous to me and my family and very conscientious about my home. I'm 70 years old and have used many, many appliance technicians in my life and I won't hesitate to tell you that Sean is one of the best.
Stephen N, Quincy, IL
Great service
Kind professional person
George D, Rockport, IL
Washer
He is an excellent tech and very knowledgeable about his services.
Kathy T, Quincy, IL
The Tech was great, The company is HORRIBLE
Sears sent the tech out to look at my refrigerator, telling me that he was coming to verify that my unit STILL didn't work, after waiting more than 3 months for a part. However, they neglected to tell the tech that. He showed up at my house, expecting me to have the part to repair my Refrigerator. They also didn't tell him that they no longer even make the parts for this fridge, so it cannot be repaired. They lied to me twice, saying that they would replace the refrigerator, but they will not, they do not do that. They cancelled the original warranty on my unit, after it had to be repaired the first time. By no longer making the parts to repair these appliances, they are failing to stand behind their products, as the law requires them to do. So, the tech was professional, friendly, and put in the middle of a horrible situation, created by SEARS. Sears has given me the most horrible, awful, most rude, most hateful, most untruthful customer experience I have ever had in my life. My next call will be to a lawyer.
Dawn B, Keokuk, IA
Rave review
Very personal and great attitude while fixing the problem. Explained what he was going to do and fixed the issue.
Ronnie S, New London, MO
5
Hopefully got it fixed this time Has been 5-6 visits to fix
Sandra L, Palmyra, MO
Dryer help
Presented himself well. Explained parts & bill, Efficient timing on repair. Part was back ordered, but finally arrived.
Shari R, Quincy, IL
Owner Ernie Schiller
He as was so great. Kind and considerate and friendly and very professional. Thank you for having him come to our house.
Ernest Schiller, Donnellson, IA
Washer problem
He was excellent . He explained everything and took care of the problem. Randy Soland
Randall J Soland, Nauvoo, IL
Refrigerator Repair
Unable to repair unit during this visit. He was honest about the problem and Samsung's process for warranty repairs.
Cole C, Novinger, MO
