2 Orland Square Dr Reviews
Showing most recent reviews from verified customers of Sears Home Services
Washer repair
Courteous, knowledgeable and efficient. Very good experience! Thank you.
Cheryl P, Tinley Park, IL
Technician
This was the worst experience we've had with Sears Home Services. Appointments made no one comes or calls. Unable to speak to anyone regarding status of the job. Three weeks of uncompleted work. Technician unable to diagnose and repair furnace. Furnace 37 years old and perhaps unsafe from interior deterioration. Very displeased with service or effort to achieve customer satisfaction.
Leonard Cooper, Frankfort, IL
Excellent Care !!
Patiently explained what the problem was and what he was doing to repair it.
Thomas L, Homer Glen, IL
Customer service response - Dear,Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on May 30, 2024
Dryer
Still not working
Michele B, Lemont, IL
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on December 11, 2023
Broke washi gmachone
Was good but now the machine is doing the same thing worked fi e for a few days but not now
Joanne H, Sauk Village, IL
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on September 18, 2023
Sears isWorst company to deal with
Sears is the worst company to deal with for home protection warranty. My fridge broke over a month ago and I'm still waiting on them to replace it. They been telling me 3-5 business days for the last 3 weeks . My microwave wave broke back in May they came out to fix it they ordered parts that never came now they are replacing so I placed the order for replacement from them because it has to be from sears.come and they send me an email saying sorry there's a problem with the vender it's been 2 weeks now and I haven't heard anything. . I'm tired of having to call everyday and be on the phone for hours and transferred from one agent to the next and end up nowhere because there agents are not trained to answer questions they are trained to transfer you to the next person.Dont deal with sears
Zenah& T, Tinley Park, IL
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on October 29, 2024
Still won't run
Stated he changed out a part to increase air flow. Worked briefly before he left. Came home and turned on AC - ran without blowing any air for about 5 minutes then everything just stopped. Inside and out. Nothing. No AC and heat will not run either
Jori K, Tinley Park, IL
Customer service response - Dear, We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on September 26, 2024
Ice Maker
The technician showed up at 8 but called to say he won't be ready for 20 minutes. After 25 minutes he came to the door to look at my fridge. The ice maker has hardly made any ice in 3 days. The ice barely covered the bottom of the bin 3 days. He claims this is normal even through GE on the phone said it's not. He never looked at water lines or even pulled the fridge out to even inspect it. He then said he needs to call GE from the van. He claims GE says give it a few more days to let it make ice. It was clear he had no intentions of inspecting or fixing the issue.
Anthony K, New Lenox, IL
Customer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on September 07, 2024
Rating
Did not fix problem. Had to buy a new appliance
Bill W, Olympia Fields, IL
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on September 02, 2024
complaint
he came very late and diagnosed my problem as the refrigerator was going to stop working in 2 days so we went out and bought new refrigerator it has been 5 days and old one is still working very unhappy and will never use your service again
Anthony F, Oak Forest, IL
Customer service response - Dear, We appreciate you taking the time to give Sears a rating for your most recent experience. We regret if your experience with our services did not meet your expectations. We value every comment from our members and will let our service team know about your experience.
Sears Home Services on August 27, 2024
