2065 George St Reviews
Showing most recent reviews from verified customers of Sears Home Services
Bad customer service
Over all bad experience. Javier didn't read previous reports from previous technician. We had to inform him to go back and read the notes from the previous technician. Previous technician order wrong part we was informed by Javier he was going to the van to call Warranty company! After waiting about 30min and seeing he was no longer outside. We reached out to the Warranty company to see what was going on only to find out Javier had canceled the work without a notice to us. Completely unacceptable.
Treasa R, Franklin Park, IL
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on February 08, 2024
Poor service
Tech been to repair my washer to 3 times been with washer for 3 weeks came to put parts on second time still did work and 3rd time no hot water only cold water left with a knob broke cannot change water level doesn't spin all water out of clothes left with out testing washer very poor service
Ethel P, Maywood, IL
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on December 23, 2023
Service
Oven was checked and technician indicated that it was heating within normal range. I do not agree but accepted since I do not know what is considered normal. Over time it does not heat the same. I also showed the technician that the burners do not turn on right away and click but do not light. Gas smell occurs often. This occurs at least 1/2 time we try to light. Technician checked the issue and did not document it on his notes. I was on a work call and he told my mom he could not fix and left. I called him after my meetings ended and he said that there was nothing he could do and I needed to wait until issue worsened and call back. My issue was not corrected. I guess I have to wait until it stops working?? Not helpful.
Libia L, Chicago, IL
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at {{[email protected]}} . We look forward to hearing from you.
Sears Home Services on October 19, 2023
Kenmore washer
Technician was a nice young man. However, the problem was not solved. It's doing the same thing that we called about to get repaired. 😒 However I hope we can get this problem resolved. 😔 Disappointed. The washer computer is saying code F5. Please help get the problem fixed.
Gwendolyn P, Chicago, IL
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at {{[email protected]}} . We look forward to hearing from you.
Sears Home Services on October 18, 2023
Never again
Didn't see estimate until dryer torn apart. Labor is way to expensive
Chris B, Elmhurst, IL
Customer service response - We apologize for the difficulties your recent service has caused. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on October 11, 2023
Still Broken - Scammer
This technician left our house claiming everything is okay. But not really, still experiencing the same issue. Service technician like these should be terminated. Scammer!
Chris S, Elmwood Park, IL
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at {{[email protected]}} . We look forward to hearing from you.
Sears Home Services on October 09, 2023
Don't know what this means
He didn't do anything except put something to test the temperature. Of course it's going to be cold the freezer is almost empty. He told me to put my food in another refrigerator and turn it off and let the whole freezer defrost for a few days. I want a service man to come out that wants to work and look into the reason the freezer defrost food and doesn't make ice when I have food in the freezer. He was a waste of my time. I would appreciate a call from you to have another technician come out.
Carmela Tufano, 6233 W. Grace st
Customer service response - Thank you for taking the time to leave us your rating. We love to see that you had a wonderful experience and that your Technician was able to provide you with the quality service we strive for daily. We appreciate your business and look forward to assisting you in the future.
Sears Home Services on October 05, 2023
Poor Service
Employee changed the filter, looked at the thermostat and left. In and out of home in less than 10 minutes. Didn't perform any PM. Unacceptable.
DC, Villa Park, IL
Customer service response - Hi, We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, Please email us at [email protected]. Please reference this review, thank you.
Sears Home Services on September 22, 2023
Dryer
My dryer worked for 20 minutes and stopped working again
Juan T, Elmhurst, IL
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on September 04, 2023
Bad service
Came to my house and stood for long time and left with out fixing my dryer and now I have to wait for another week for another technician to come he let my wife sign the papers that he installed the part and then left
Malik R, Chicago, IL
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on September 02, 2023
