2065 George St Reviews
Showing most recent reviews from verified customers of Sears Home Services
Repair not covered by Sears Warranty
The guy that came out was ok. Sears warranty is the problem because they didn't cover the door handle that broke on the refrigerator. It takes 5 minutes to unscrew three screws to change the part that cost about $90.00, but the charge for parts and labor from Sears was $500.00. Ridiculous! What's the point of a warranty?
Denyce K, Bellwood, IL
Customer service response - Denyce, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on August 26, 2023
Not between 8 am and 5 pm
Tech did not arrive until 6:35 pm. Francisco, the tech, and a trainee spent 5 to 10 minutes, never once opening up the machine. They asked what the issue was and promptly then said, "We can't order that part." Francisco continued with variations on that same theme, showing me his phone that said, "part unavailable, " and left soon after. I was still charged for their visit even though they made no attempt to repair the machine.
Yvette R, Chicago, IL
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on August 14, 2023
