3000 W Deyoung Ste 500 Reviews
Showing most recent reviews from verified customers of Sears Home Services
Washer drain repair
Technician was friendly and cordial. But, the repair did not work. After one load of clothes washed, machine is malfunctioning and will not drain.
Robert H, Paducah, KY
Customer service response - Dear Robert thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on August 18, 2023
Jeffrey
He came in went to work made it look easy even though it wasn't. Very personable and did a good job. Great to have our refrigerator back working like it should.
Gary L, Makanda, IL
Customer service response - Dear Customer, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on November 07, 2024
Air conditioner
Wanted the money didn't do anything didn't really check the unit
Jimmy R, Mount Vernon, IL
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on August 13, 2024
Air unit
So far, my experience has been nothing short of terrible. This is the 4th app he's had. 3rd time showing up. And airs still not fixed. It's been @ 3 or 4 months now. Like seriously how long does it take to fix it?????? You should def sun this out if your guy can't fix it
Craig J, Benton, IL
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on August 06, 2024
Sears Tech came to look at my Air Conditioning unit
Looked at my unit on July 30, choice approved and Sears has not done anything since then. Cant reach them, no email or call from them. Oh, forgot to mention once they got my deductible in hand , havent heaRD FROM THEM.
Sandra H, Marion, IL
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on August 05, 2024
No ice
A tech came out i still have no working icemakers and all the diagnostics codes are present on my frige
Brett R, Marion, IL
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on July 25, 2024
No show!
Tech never showed up. No phone call. Stayed home all day waiting. Took 6 months to get a teck that came last week. I as supposed get repair today. NO SHOW NO PHONE CALL. but you want me to review the work????? I'm not happy! This is so unexceptionable.
Linda B, Mount Vernon, IL
Customer service response - Dear, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on July 23, 2024
Did not fix issue
He came and said it was in flood mode. This is the third time this has happen and he said after he reset it was good. 10 minutes after he left we did a load of cloths and same issue.
Tim M, Marion, IL
Customer service response - Dear, We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on June 27, 2024
Not good
Took over a month to get parts. Repair person been here 3 times already. Refrigerator still not working.
Robin Ray, Ledbetter, KY
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on December 29, 2023
Technician work
Rude..immediately said " You should never have bought this model in the first place, that's the problem" Sloppy work
Rita S, Energy, IL
Customer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on December 27, 2023
