1300 Southlake Mall Reviews
Showing most recent reviews from verified customers of Sears Home Services
Waste of a service call!
Technician did nothing! Got upset when I questioned him about my unit like I'm not supposed to ask questions.
Frederick M, Atlanta, GA
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on September 22, 2023
1
Kevin was very rude to my son and his wife stayed less than 10 minutes said it was electrical problem on a/c need to call a electrician. Very dissatisfied.
Linda L, Jonesboro, GA
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on September 21, 2023
Extremely Dissatisfied with Air Conditioning Technician Serv
To begin with, the technician seemed uninterested and unprepared from the moment he arrived. I explained that I wasn't sure which unit was malfunctioning, yet he insisted on service the unit that was already working perfectly fine. This led to unnecessary wasted time and only added to my frustration. Even worse, despite my repeated attempts to redirect his attention to the faulty unit that were not working , he continued to focus on the functioning unit. When I confronted him about his lack of attention and understanding of the broken units, his attitude turned dismissive and unhelpful. He failed to exhibit any professionalism or willingness to address the actual issue at hand.
Tommie R, Fayetteville, GA
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on August 31, 2023
Poor service
My house is still the same as it was after Jerry left my house still hot in the middle of summer Sears is garbage
Adey F, Locust Grove, GA
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on August 25, 2023
Air conditioner repair
Was not equipped/ trained /qualified to repair my air conditioner, after waiting 20 days for air services during the HOTTEST DAYS of the year I'm mortified with u're repair service. Never Again !!!
Sandra W, East Point, GA
Customer service response - Dear Sandra thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on August 10, 2023
