1300 Southlake Mall Reviews
Showing most recent reviews from verified customers of Sears Home Services
Microwave -Home Warranty work
Been out 3 times. Ordered doors twice. Now says it has to be replaced. Been over a month
Jeffrey W, Ellenwood, GA
1319 McIntosh Road Refrigerator
Unfortunately, after the service was provided, we had water to leak everywhere. We attempted to reach him as soon as we used the water dispenser and found the leak.
Craig T, Griffin, GA
Unhappy customer
All was well after the service. However I am in the middle of mowing My lawn and the mower dies and Will not restart so here i am stuck in the middle of a five acre lawn with a tractor that Will not start. I need a tow truck. Not a happy customer.
David G, Ellenwood, GA
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on September 05, 2024
Dissatisfied customer
Very,very dissatisfied. The icemaker was replace on 8/22. ,no ice not even a sound., the water/ice dispense faceplate very loose.. my wall was damage, I was told by the Technician that he put in a work order to repair it that haven't taken place. Which I didn't believe because he signed my name on his paperwork and didn't ask me for my signature. At this point I am asking for a experience Technician to service my refrigerator. .. thanks.
Rosie T, Stockbridge, GA
Customer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on August 24, 2023
Not fixed yet!
My appliance still is not fixed after several visit from sears. I wish they would just get it right!!!! Still have no water and very little ice. This has been a issue since purchasing July 2024.
Tracee J, Union City, GA
Customer service response - Dear, We appreciate you taking the time to give Sears a rating for your most recent experience. We regret if your experience with our services did not meet your expectations. We value every comment from our members and will let our service team know about your experience.
Sears Home Services on October 19, 2024
Call Ahead
Clevens wasn't to friendly on his call ahead to the house . I felt like time was wasted also because my issue wasn't resolved by Clevens . It really sound like Clevens wasnt experienced in my particular problem and that's ok before he left he apologized! Clevens made me feel as though I was an experienced technician in his field of expertise that would have been able to explain full detail as if I could troubleshoot for him my issue ! I'm just a customer looking for Clevens to work on my issue and leave me the customer satisfied unfortunately that didn't happen ! Perhaps some additional training for Clevens may help him with future customers!
Winsonikkia M, Atlanta, GA
Customer service response - Dear, We appreciate you taking the time to give Sears a rating for your most recent experience. We regret if your experience with our services did not meet your expectations. We value every comment from our members and will let our service team know about your experience.
Sears Home Services on September 25, 2024
Rodney did not come
Rodney the technician never showed up to the appointment and didn't come to the house. Terrible service
Luis D, Morrow, GA
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on August 27, 2024
Still broken
My refrigerator still does not have water nor ice. This is the 3rd attempt!
Tracee J, Union City, GA
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on August 15, 2024
Repair air conditioning
The technician didn't show up nor call and we waited the entire day...not happy at all ..
Beverly C, Locust Grove, GA
Customer service response - Dear, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on July 06, 2024
No one showed up
No one showed upfor the appointment they scheduled for today
James W, Forest Park, GA
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on July 05, 2024
