150 Pearl Nix Parkway Reviews
Showing most recent reviews from verified customers of Sears Home Services
Unprofessional
He had trouble coming to the door and was confused. He asked me multiple times to explain the issue. He did not seem to comprehend english well, and could not communicate well. He was unprofessional by his facial expressions expressing disbelief while I explained the issue for the x time and at one point he laughed at me. He came unprepared and had me bring out my own ladder for him to use. I had to set up the ladder as he was unable to figure it out. He also left the ladder for me to put away. For the second issue, nothing was looked at or addressed. He said in his broken english that the temperature was fine so there is no issue. When the issue is I caught items in my freezer completely defrosted/thawed one time in the last week. No door was left open and the temperature setting was on recommended settings by GE.
Tracy M, Gainesville, GA
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on November 04, 2024
Great Service!
The technician was very knowlegeable, helpful and courteous. He diagnosed and fixed my issue quickly and everything is working fine now. :)
Regina S, Dahlonega, GA
Customer service response - Dear, Thank you for taking the time to leave us your rating. We love to see that you had a wonderful experience and that your Technician was able to provide you with the quality service we strive for daily. We appreciate your business and look forward to assisting you in the future.
Sears Home Services on August 28, 2024
Unsatisfactory
Called to have leak fixed. The work did not stop the leak. Scheduled a day to come back, technician claimed I was not home when I was. Rescheduled again, stayed at home all day again, technician did not show up.
Lee B, Gainesville, GA
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on August 09, 2024
Two visits, same problem
The in freezer ice maker stopped working. The repairman came out and said we needed a new ice maker. He got it to work on that visit, but it continued to leak water into the freezer (better than on the floor like it was, I guess). He came out 3 weeks later and replaced the ice maker. It is making ice now, but now leaks water in the freezer and on the floor.
Chris K, Dawsonville, GA
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on January 23, 2024
TIMOTHY - YOU ARE A LIAR
I had an appointment with you on October 13 at 9:46 AM, there two cars in the drive way. You told your boss that you show up at my house and no one answer the door. For this reason, I am calling you a liar. You never came to my house. I was home waiting for you to show up. I check my security camera and you were no where to be found on my security system.
Clasious S, Clarkesville, GA
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team
Sears Home Services on October 14, 2023
