150 Pearl Nix Parkway Reviews
Showing most recent reviews from verified customers of Sears Home Services
Washing Machine Issue
Timothy was very thorough and professional. Also helpful with our dryer.
Tony B, Gainesville, GA
William
He was quick and efficient. Glad he was our technician.
Linda M, Hoschton, GA
Timothy was great BUT
Timothy was able to come in and find out, unfortunately, the dryer itself is not the issue. In probably less than 10 minutes. Apparently it's something to do with the wiring in the outlet. My problem is that it took almost 2 weeks and 3 different appointments to find this out. We were originally scheduled for Oct. 24. Then it was pushed to Oct. 29. Then once again it was pushed to today, Nov. 6. Upon setting up the appointment you had and apparently still do have our landline phone number as the contact number, We changed that to my cell phone being there's no way to receive text on landlines. After each miscommunication (3 times) when I talked to an associate she assured me that you had my cell number and I would receive communication through either text or calls. Never heard anything. The only way I learned anything was to go to my email, which I very, very rarely use and is the reason for switching phone numbers. After logging into my email today I saw where I received an email at 7 AM this morning and then didn't get another one until 4:48 PM this evening, just minutes before Timothy arrived. For one thing, to set these appointments up on an ALL day waiting period is kinda ridiculous. But then to have it happen on 3 different occasions is unacceptable. Back to Timothy though, he was great. He was very friendly and professional. I just hate that I had to air my grievances on his evaluation.
Walter E, Cleveland, GA
Refrigerator repair
San Bao was extremely responsive to our needs. He was knowledgeable and concise in his explanations and service both. Appreciate his professionalism!!!
Gary S, Gainesville, GA
Best service received!
He was very polite and professional. Might I add patient as well. I was was not the best customer to deal with, so I will definitely give him credit where credit is due. He answered ally messages no matter how ridiculous they were. I would definitely recommend him to anyone as a repairman.
Carla E, Cornelia, GA
Good job
Very professional did and outstanding job.arrived in a timely manner.
William J, Dawsonville, GA
Dishwasher repair
The service was very professional, and I couldn't be happier with the experience. I highly recommend Timothy.
Ralph I, Sautee Nacoochee, GA
Great service!
Timothy was very thorough, helpful, and answered all my questions.
Regina S, Dahlonega, GA
Excellent
Russell has serviced other appliances for us in the past. Every time his courteous and high level of concern for the satisfaction of us is outstanding. Thank you so much, there is no other tech any better! Oh, and my wife agrees and that is what counts.
Eddie B, Clarkesville, GA
Quick non judgmental
Technician looked at the problem and corrected it in seconds.
Kenneth R, Toccoa, GA
