2201 Henderson Mill Rd Ne Reviews
Showing most recent reviews from verified customers of Sears Home Services
Appt Canceled Twice
For the second time I've had an appt scheduled and then the morning of the Technician marked my appt as complete but never showed up to my house.
Christian J, Atlanta, GA
Customer service response - We appreciate you taking the time to give Sears a rating for your most recent experience. We regret if your experience with our services did not meet your expectations. We value every comment from our members and will let our service team know about your experience.
Sears Home Services on August 23, 2024
No communication, no results?
Alex visited my property and met with my tentant but never provided any information or diagnostics to me or Sears about the repair. I messaged and called him multiple times afterwards.
Carrie M, Atlanta, GA
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on August 01, 2024
Jermaine
Incompetent. Waited two days and technician was not able to look at system on the roof.
Lynne G, Atlanta, GA
Customer service response - Dear, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on July 23, 2024
Acknowledgement Survey
Arron was courteous and efficient. Installed replacement product in less time than I expected or had allotted. Great asset to your ompany.
Charles H, Decatur, GA
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on March 15, 2024
Review of Patrick not Benjamin.
The appointment was scheduled for me about nine days in advance with the technician. I was told between 8 AM and 5 PM. By 6 PM no one had shown up, called, texted or emailed. I wasted 10 hours of my day waiting for Patrick to show up and he never did. (And by the way, Sears has 6 1-800 numbers and none of them allow you to speak with a person ) And then I suddenly get a rescheduled appointment notice for another week from the original date. Choice home warranty notified Sears that the job was being reassigned but they sent the reschedule appointment anyway. Benjamin showed up today and I explained it to him that his visit was unnecessarily now. I won't use Sears ever again. I'm actually tempted to send them an invoice for the waste of my time. Thank you for showing up Benjamin, and please feel free to pass my message onto Patrick.
AB, Atlanta, GA
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on February 08, 2024
The tech was great …he repaired the microwave door and ligh.
Keith deserves 5 stars !! He completed the job in a timely manner and was professional and friendly.
Catherine Byrd-Sitarski, Stone Mtn, GA
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on December 13, 2023
Horrible Services repair an technician great
The office an support is horrible
Chrlie J, Atlanta, GA
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on September 22, 2023
Kenmore refrigerator
The service was a RIP OFF. The administration of the service obviously was intended to cheat the customer. The customer should have been made aware of the ridiculous cost estimate of repair beforehand, after the service was fully aware of the type of problem. The technician was very helpful and knowledgeable. Unfortunately, he is working for a bad company.
Gerry Schaefer, Atlanta, GA
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on September 22, 2023
Not Acceptable
I have been going back and forth with this company for 2+ yrs. I have a warranty on my furnace and have had it for many years, for the last 2+ years this company have been sending our repairs people to put bandaids on what is wrong. I'm always told I need a part to go on it but it's always a delay for months. I was then told I needed a new furnace they even sent out a supervisor to confirm this but still no new furnace. The weather is changing again and it will be cold soon but no heat. After 2+ years of having to use my gas stove and space heaters I'm tired of going back and forth. I am an 86 year old woman who would love to have an ending with this service. I am going to terminate my warranty and move on. I can't anymore. Sara Height
Sara F, Decatur, GA
Customer service response - Dear Sara thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on September 11, 2023
Highly doubt his skill and license
I live in a townhouse where my neighbor's HVAC condenser unit and my unit are placed side by side on the curb. It's extremely easy to find out who's owning which machine by looking at where the tubes are going. This technician came to my place wanting to add Freon to my unit but actually added it to my neighbors unit. When my tenant asked him to check both the 2nd floor and 3rd floor air blowing, he said they use different condensers and we needed to submit a different claim - which is completely incorrect. Of course my AC was not fixed and still isn't working. I highly doubt whether he is a licensed technician because of the non-sense he did. I'm extremely unhappy with this experience, not even to mention that I waited without AC for almost two weeks in extremely hot weather for this incompetent person to come out.
CZ, Atlanta, GA
Customer service response - Zixuan, we are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on August 25, 2023
