6200 20Th St Ste 300 Reviews
Showing most recent reviews from verified customers of Sears Home Services
Dryer still doesn't work
My dryer still doesn't work, has the same issue please send him back
Janis N, Vero Beach, FL
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on July 06, 2024
Zero Stars
Another no show where he lies and says we refused service. He lacks integrity and professionalism and he is dishonest. My unit hasn't been functioning properly since February and the previous times he did come out to "fix" it, it has yet to be fixed and working properly and he now refuses to show up. Sears refuses to do better than sending out the same rude technician who they know won't show up rather than honoring the master protection plan we paid for.
Jessica S, Fort Pierce, FL
Customer service response - Dear, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on June 20, 2024
Robersy Sears Tech is Rude & Lies/ 0 STARS
Robersy has been out to our house for our GE fridge 7 times since Feb. Another tech no longer w Sears, had ordered parts. Robersy asked why a fan & touch screen were ordered. I said sometimes the touchscreen acted up and would either not respond to pushing the buttons or would respond when not touched. He said that he didn't do preventative issues and for me to take a video. He replaced the fan & it still didn't work. I called for another appt. I took a video of the touchscreen not working for him to see at that visit as told. He ordered more parts, including the touchscreen. He came back to install the new parts & made comments about how he can't keep fixing things & ordering parts. He didn't stay to see if it was cooling. Whatever happened w that repair, my refrigerator was even more broken, nothing worked or ran at all, my freezer thawed & I was recording temps in the 80's. I called Sears again &asked for another tech because he stated himself that he didn't know what else to do & couldn't keep ordering parts. Sears said I had to make another appt for repair and it would be the same tech because he is the only one to service my area. So he came out & ordered parts, a new motherboard which had been replaced the prev repair. He came out & installed that & stated to give it 24 hours before checking to see if it was getting/staying cold. I did & it still wasn't maintaining temps so I called Sears. They made appt for tech to confirm so we could qualify for the no lemon clause. He called me 8:30, morning of, asked for details & I gave. He came at 2 & refused to look at it, said because I opened it. I told him I opened it to remove the glass vinegar bottles in the way, as I always do. He said that it needed 24 hours to cool after opening, I argued that was not a functioning fridge if that's the case. He said he didn't know what else to do. I asked for supervisor involvement. He refused, left & lied on the report saying we refused service. Horrible experience!
Jessica, Fort Pierce, FL
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at {{[email protected]}} . We look forward to hearing from you.
Sears Home Services on March 28, 2024
No show
Sears was supposed to come last Thursday. The timeframe was 8am -5pm. No one ever showed. There is no one to call you just end up in the automated circle of death.
Martin R, Vero Beach, FL
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on October 25, 2023
Communication
Your phone system of prompts is the worst there is. You cannot use your online site to book multiple appliances. Simply, archaic.
Sue T, Vero Beach, FL
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on October 13, 2023
Still broken
The dryer does not dry since your servicemen came out. We need someone to come back out and fix the dryer
William W, Fort Pierce, FL
Customer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on August 31, 2023
