9409 Us Highway 19 N Ste 101 Reviews
Showing most recent reviews from verified customers of Sears Home Services
Techician Repairer Ned IS EXCELLENT, BUT
Ned really KNOWS, is experienced. I was impressed when he took calls from other Techs telling them how to do XYZ !! Hope more Techs learn from Ned !! *** HOWEVER *** SEARS texting, Bot Kevin SUCKS !! Ned was out twice. BOTH times I got texts with wrong dates/times. AND there's NO way customer can PH a Service Center & talk w/ a live Human !!!! eg, Thurs 8/15 got text Ned was to arrive Fri 15 8am. 730 Fri got text he's scheduled for Mon 8/19... NO way I could correct them. I said Mon not good, Tues 20th ok.. text confirmed the 20th. THEN get TEXT (NOT a ph mssg) Ted is on his way. replied to text good.This Texting system Sear Home Services uses is HORRIBLE... NOT GOOD Customer Service. Hope Sears updates to allow at Tech's discretion ability for Customer to text/ph DIRECTLY TO the Scheduled Tech info... Eg: some condos, appts have security entries, difficult to find parking. W/be much easier for Customer to communicate DIRECTLY w/ Tech! > > >Hope Transformco, sub of a HedgeFund (OWNS SEARS) focuses on Customer SERVICE.. Will improve repeat customers, may cost bit more now but in 2-5+ yrs pple WILL remember GOOD service and not crappy service.
Greg D, Saint Petersburg, FL
Service
Excellent
Dixie Z, Pinellas Park, FL
Washer repair
Chris was fast, friendly and very efficient! Very pleased
Robert P, Saint Petersburg, FL
Job well done
Your technician assessed the situation properly! The machine is now working properly.
Alisa R, St Petersburg, FL
Jaime
Jaime was very knowledgeable and he truly cares about his job and his customers.
Larry S, Clearwater, FL
Ref
Fast and efficient. Very pleasant technician. I would recommend Sears home services to others.
William C, St Petersburg, FL
Refrigerator Technician
Arrived early, was informative, professional and friendly. Pleased with the process.
Daniel R, St Petersburg, FL
Washer repair
An Old Pro. 👍knows the job well
Edward S, Saint Petersburg, FL
Dishwasher repair
ELISEU serviced my dishwasher in a quick and professional manner.
Lewis B, St Petersburg, FL
Eliseu M
Very professional, patient and knowledgable! This technician should be recognized for his excellent customer service.
Herbert B, St Petersburg, FL
