8001 S Orange Blossom Trail Reviews
Showing most recent reviews from verified customers of Sears Home Services
terrible service
refused to work on system because another firm had looked at first!
Frank D, Celebration, FL
Customer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on August 13, 2024
Did not verify all worked
The stove is still not working right. He was told it needed replacement and he said he didn't know anything and out the order! Horrible communication and follow through. The stove won't turn off and is blaring hot. He won't answer the phone.
Lisa S, Orlando, FL
Customer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on August 09, 2024
Work before pay
Tech wanted money before service. That's why I gave a low score.
Vincent E, Oakland, FL
Customer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on August 08, 2024
Home owner
No one comes, and the A/C is still not working.
Maha Z, Orlando, FL
Customer service response - Dear Maha thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on August 02, 2024
N/A
I had a bad customer service experience with this technician. He was not punctual his arrival time kept changing, he did not call or text to inform us that he was on his way. His services was not detailed and thorough, and he seems to take short cuts and not troubleshoot the whole problem. He is also rude and talks back to customers in a disrespectful manner. He left without verifying if the issues had been corrected.
Danny A, Orlando, FL
Customer service response - Danny, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on July 26, 2024
Unacceptable
Technician arrived without the part to replace, didn't have no notes from previous service repair stating what was needed, what was found, diagnostic, presume problem… anything that could have helped the technician to better understand why he was there in the first place. He literally show up and wanted to charge me for a DIAGNOSTIC, didn't even know that he was there under a warranty call and I have a co pay which is a flat fee that I pay… my house HAS NOT AC FOR THE PAST TWO AND A HALF WEEKS AND NOW GOING INTO THE THIRD BECAUSE OF MISCOMMUNICATIONS AND LACK OF ACCOUNTABILITY!!!
Leonardo C, Orlando, FL
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on July 18, 2024
Not happy with out common
My ac unit is not properly working and the reason I was giving is that the filter lid is missing which is causing the unit to not cool properly which isn't a good reason for the unit not functioning how it needs to. Jarrod mentioned that there was hot air going into the house but to him that wasn't a concern. This is crazy to me how the unit was putting hot air into the house and that wasn't a concern but the filter lid missing was a major concern to him. Would like to request a supervisor to come out if possible since this was a crazy outcome we got.
Sebastian A, Kissimmee, FL
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on July 17, 2024
washing machine not fixed
since January and our washer cannot be fixed by the army of technicians you have sent, it is time for Sears to replace it
Ivan A, Orlando, FL
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on July 12, 2024
Air conditioning Service
Abimael's initial phone call was unprofessional and rude. I had to ask him to repeat himself because his initial statement was so unprofessional. Despite my request for a follow-up call after the service to my family member, he did not make the effort to do so. The care he provided was severely lacking. I have decided that this HVAC technician will not be considered for any future service in our family's homes.
Jo for BM, Orlando, FL
Customer service response - Dear Jo thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on July 10, 2024
The Technicians were never able to fix the washing machine
The Technician stated that there is nothing more to do, they have changed many parts, and the sound/banging sounds continue. What will be the next step?.... I have had this problem since January and the Sears Technicians have not been able to fix the problem.
Ivan A, Orlando, FL
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on June 24, 2024
