8001 S Orange Blossom Trail Reviews
Showing most recent reviews from verified customers of Sears Home Services
So so job
Ac still don't work what did I pay for, after it's working again, send review back 2 me. I'm sorry I have to be honest 😔
Mark A, Orlando, FL
Appointment
Hello, I'm giving a two stars to the technician for multiple reasons. The technician was supposed to be at my house from 8:00 am to 12:00 pm. He did not show up to the house close to 3:00 pm. There was never any communication, no phone call or text letting me know he was going to be late. I lost one day of work waiting for him. Before he arrived at my home I had to leave and I left my son in charge to talk to him about the AC. After I get home I talked to him and I didn't get a good amount of information as to what he had done regarding whether he put refrigerant or not. He also took out the air conditioning filter and said it was dirty when in replaced the former a weeks ago. He did know put back the filter and left the system running without it until I came into the house and put it back in. Not professional.
Pedro R, Orlando, FL
2 stars
He replace the thermostat with very old box it doesn't look like new but Experiences with Sears Services are always Excellent but he was from different companies He left 3screws loose and seems somewhat leaking near loose screw and he said ok now A/c makes different sound andI feel uncomfortable I always want Only Sears people who works sincerely Please send Sears people to Check that nothing is wrong Please
Fauzia L, Orlando, FL
Customer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on August 09, 2024
Customer
The system seems to worst than it was before Technician came…not sure what work he performed…very dissatisfied with this service …..I have experience much better service in the past…
Willean P, Orlando, FL
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on July 16, 2024
Scheduling Rating
Nelson with very courteous and patient with my GF and her having the house cleaned at the same time, thank you!! But the scheduling is terrible, we can NEVER CALL AND TALK TO SOMEONE, as well the window emailed to us is 8am-5pm!!??? You're kidding me?? We all have work and need to narrow appointments down to know when to be home!!! And the fact Sears charges a service fee to come out means we should have the right to schedule a specific time!!! Terrible!!!
Dale E, Orlando, FL
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on December 15, 2023
Air conditioner
The person who came was unable to fix the problem. I need Sears to contact me as I have been trying to call for the past half hour. Thank you
Monique R, Kissimmee, FL
Customer service response - We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on September 27, 2024
Unfixed issue
The technician says he sees everything good but cooling doesn't happen. Well he comes on a colder day and suggests me to put the 1st floor AC to lower levels while my problem is in second floor AC. This workaround itself is unacceptable. Instead of understanding the problem with my second floor AC, I don't like the workaround solution. Unsatisfactory service. I would like to rate a 0/5
Venu P, Orlando, FL
Customer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on September 05, 2024
Ac unit repair
Took a long time to come, came unprepared
Regina F, Orlando, FL
Customer service response - Dear Regina thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on August 28, 2024
?
It was a waste of my time. Didnothing but shined his light and tryrd to ssy door wasn't shut which was not true. Then said maybe frige overworked. Never will I call sears again. Waste if my money abd time.
Betty G, Orlando, FL
Customer service response - Dear Betty thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on August 27, 2024
Technician never came today
This determination was done more than a month ago in a prior appointment. Since then 5 appointments have been canceled.
Vineet M, Orlando, FL
Customer service response - Dear Vineet thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on August 24, 2024
