6201 W Newberry Rd Reviews
Showing most recent reviews from verified customers of Sears Home Services
Not pleased at all
When he arrived and started to work on my stove, he asked what kind it was. I told him it was a Kenmore but made by Electrolux. Then he proceeded to tell me how good he was. He also said that he should have been on the repairs from the beginning and not at this time. I assume that previous service reports are available for their review. Any way he replaced the regulator but there was still a gas leak that you could smell. His "sniffer" was also making a lot of noise and he fiddled that for awhile and said different brands react differently. At this point I was getting a little nervous at his competency. He decided that there was no leak so I asked him to turn off the gas as I could still smell gas. He gave me excuses for that and pulled the stove out again and supposedly turned it off. He proceeded to leave and I was cleaning up the area and still smelled gas so I ran out to his truck and waved him down and said I didn't think it was turned off. He came back in and pulled out the stove and looked at the shutoff valve. Then he said he couldn't remember which way to turn it off and went out to his truck. I explained how the valve should be, having worked in both a research lab for 30 years and have worked in a kitchen. While he was out I ignited a burner and the gas was definitely still on. He came back in and I told him there was a quicker way to see if the gas was still on and turned on the burner to show him. He finally turned off the gas and I checked by turning on the burner again. He made me very nervous and not knowing how to turn of the gas scared me. I would not have been able to pull the stove out. I came in and called Sears repair and spoke to them for 45 minutes. I was assured that a senior service tech would be out the next time. He, Mike, may be good as other repairs but not gas appliances. I requested that he does not come back for this issue.
Carole B, Gainesville, FL
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on February 23, 2024
He was a jerk
It was his second time coming. My nephew let him in. When I got there he was sitting in his truck kicked back with his feet cross on the door. I walk up to my house he left my door wide open. I had to ask him to clean his feet coming. He had me to look at the back of my stove to show me roach feces with a his flash light. He said he don't work on units like that. He was very sarcastic, when I said I don't see or understand. He processed to see he's been doing this a long time. We don't work on until with this issue. My daughter ask could we replace it . He said I don't care what you do it your house. He proceeded to leave. I had to ask him to plug in and place it back . Then he ask do you want me to put the rug back. So I put the broom back too. I said thank you. Because he left my door open my house had a lots of flies in my house. I hope if I call for Sear repair service please DO NOT SEND HIM!! Much disrespectful of me as a service client and of my home. He would never want to be spoken to in his home that way or house open to flies . I took picture of my stove to verify what he was saying. Is that a policy.? I don't have a roach infection. I rent my home out. He said he is not look for roaches I'm just said this is what I see. Smh with his service.
Catherine Y, Waldo, FL
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on December 22, 2023
No show 0 stars
No one has come to my house to service the washer. I am at home and have cameras up at my house, I am still waiting for someone to show up.
Rebecca D, Wellborn, FL
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on September 25, 2023
Technician and service is worthless!
Monthly cost continues to increase dramatically while service is worthless. I could have bought all new appliances with how much I have spent annually. Danny being the worst technician of the crew!
Jorge B, High Springs, FL
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on September 19, 2023
Did not do a diagnostic
Did not do a diagnostic on fridge. Declared nothing was wrong and it still isn't keeping cool in refrigera ter.
Nell H, Steinhatchee, FL
Customer service response - Hi Nell, we would like to provide you with some assistance regarding the issue you are having. Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected].
Sears Home Services on August 22, 2023
Maintenance Tech
Lies now two times in a row. So will not recommend GE or A&E. Facebook and social media so people know the truth about customer no service.
Tommy J, Lake City, FL
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on August 04, 2023
