200 Irwin Ave NE Reviews
Showing most recent reviews from verified customers of Sears Home Services
Oven Repair
Very knowledgeable friendly and got the job done quickly. Thanks
Larry W, Freeport, FL
A/C was sweating
John was great! He explained everything to me and it helped me out a lot. He even gave me pointers. I only wish all techs were like him.
Bequetta W, Crestview, FL
LG Washer
Very professional tech; would like to have again. Knowledgeable about the machines.
Robert Jones, Navarre, FL
Repair Dishwasher
Let you know results after I use the dishwasher a few times.
George G, Santa Rosa Beach, FL
A true professional
Andrew was helpful, honest and knowledgeable about refrigerators. He quickly diagnosed an issue that was not noticed in the past that ended up saving hundreds of dollars in repair costs. Thank you very much Andrew. I greatly appreciate your attention to detail.
Charles G, Mary Esther, FL
Excellent Service Experience
Very impressed with Tech's expertise & pleasantness, the texts letting us know when he would arrive, and the ease of making the appointment.
Christopher V, Valparaiso, FL
Warranty
Larry was awesome! My Speed Queen natural gas dryer was less than a year old and it quit drying. After much aggravation and a broken replacement part it is working like a charm now! Thank you Larry from Sears Home Services and Speed Queen Customer Care for taking care of it.
Darlene F, Niceville, FL
Jessie
He came in and diagnosed what was wrong with washer. Had the parts with him and he got it back working in a short time. Very friendly and seemed very knowledgeable!
Marcella M, Red Level, AL
Repair appointment with Jimmy
Jimmy has been here several times and has been very efficient. All of the technicians who have been here were very good. But we are very disappointed with how this whole ordeal has been handled. The first time we reported a problem was in March, 2023. The service contract that we purchased in January, 2023 plainly stated that if the appliance was not repaired within six weeks it would be replaced. Your company has sent enough parts to our home to build a washer yet we have been inconvenienced for a year and a half. The nearest laundromat is some 25 to 30 miles away so I have been hauling laundry to and from my sister's who lives ten miles from me for the past several months. It has been quite an expensive ordeal with the price of gas and wear and tear on my vehicle. When the extended warranty on this washer expires you can be assured that we won't ever purchase anything from Sears again, whether it became appliance or service contract. I know that your technicians are some of the best we have ever dealt with but those what m your technicians have to answer to n it d to be replaced.
William B, Lockhart, AL
Service on six, September 24
My technician for service today was excellent and very professional.
Eddie S, Crestview, FL
