451 E Altamonte Dr Ste 401 Reviews
Showing most recent reviews from verified customers of Sears Home Services
Not Sure What If Any Service We Got
Unlike the previous tech, Chris, who usually comes out this tech used WD60 on the hinges & left after about 5 minutes- did nothing done to the rollers. Chris had told us not to use WD60. Oscar said if we have a problem to call again. That's it.
Ravi B, Longwood, FL
Customer service response - Dear Ravi thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on November 17, 2023
AC maintenance
I had originally made an appointment, I asked the person on the phone to please be sure, and have them send to people to pull out this air conditioner. when the service technician first came, he informed me " we don't do that anymore. It's incumbent upon the customer to give us access to the unit." I informed him of my original request. I then offered to have my neighbors pull it out for him. He made a couple phone calls and said I have to bring in an air conditioning specialist. I'm not a AC guy I'm really a refrigerator guy. One week later, two technicians showed up. They pulled out the one in conditioner, but made quite a mess in doing so. They left black marks on my wall from their hands. The Kenmore air conditioner still makes a lot of noise. So I'm not too happy with the service I received.
Steven H, Orlando, FL
Customer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on October 05, 2023
just drove off
We were very unhappy with the service we received from the Sears technician on our recent washer repair. While the first technician was excellent, thoroughly explaining what he believed was causing the issue, showing us details, and letting us know he needed to order three parts, the second visit was a disappointment. The first technician also mentioned there might be an additional issue with the motherboard, which he would only be able to diagnose after installing the ordered parts. When the parts arrived, we scheduled a follow-up appointment and specifically requested that the technician test the washer to confirm the problem was fixed before leaving. I even instructed Pedrola, the second technician, to speak with me before he left so we could ensure the washer was working. However, our experience was far from satisfactory. One of my receptionists noticed him taking his tools to his vehicle and asked if he was leaving, to which he responded that he was just grabbing a tool from his truck. But then, without a word, he drove off. When I went to check on the washer, it wasn't even hooked up to the water, meaning he couldn't have tested it to see if the repair had truly worked. While we're relieved the washer seems to be functioning properly now, we're frustrated that our specific request for testing went ignored. This lack of communication and disregard for our instructions left us disappointed with the service and concerned about the thoroughness of the repair.
Joanne M, Longwood, FL
Customer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on November 04, 2024
Furnace repair
Sears have sent six service techs to my residence. Including the tech today. All techs are A/C specialists. None can fix my furnace. I was promised that today tech was a furnace specialist. An furnace specialist is needed, not a A/C tech. This has been happening since June of this year. Please communicate i need a furnace specialist. This substandard professionalism is unacceptable. Nino James
Nino J, Orlando, FL
Customer service response - Dear Nino thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on October 14, 2024
Refrigerator repair
The service provider was respectful and polite, however the repair left me with additional problems. The first repair did not fix the job. Within three weeks the same problem occurred. Sears sent the same repair person to try to complete the job; which he did. However he left my fridge with another problem, within seven to nine days the right side of the top shelf froze everything. I waited to see if the problem was adjusting from the former repair. The problem continued. I called Sears and the response was to charge me again and a very strong sales push to sell me a Sears protection plan for a monthly fee, Forty years my family did business with this establishment imagine my shock and horror that this store we held with the highest of esteem and customer, honesty and customer focus no longer existed. I cannot blame the repair person I blame Sears for not doing the right thing and fixing the problem.
Joy T, Orlando, FL
Customer service response - We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on September 30, 2024
Poor service--0 stars
000. Appt was canceled... and the previous one was useless. They have been out to my house 3 times and never do their job to find why the AC would not work. Just Patch things up by putting some freon, charging the insurance and not getting to the bottom of the problem. I had to call someone competent to fix it. Useless service from Sears
Norivet P, Orlando, FL
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on August 26, 2024
A/C repair
A/C not working problem not fixed. I don't have anything negative to write about Kevin, just want my A/C fixed!
Jim G, Fern Park, FL
Customer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on August 19, 2024
TERRIBLE SERVICE
I WILL BE GLAD WHEN YOU GO OUT OF BUSINESS! (not the tech...but SEARS)
Rodney T, Apopka, FL
Customer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on August 07, 2024
No show
My appointment was Friday July 5th. I was home all day. No one showed up, no one called no one texted. Nothing. Zero stars
Kathryn M, Apopka, FL
Customer service response - Dear Kathryn thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on July 09, 2024
Non-Useful Solution
The technician's response is to stop using a shelf in my freezer. How is that a solution??? How about putting in a ticket with Sears Master Protection so they can find a solution?
Angela S, Ocoee, FL
Customer service response - Dear,We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on June 12, 2024
