1000 Dover Mall Reviews
Showing most recent reviews from verified customers of Sears Home Services
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Eric did a great job. Your administrative support did a horrible job. I have waited for a repair to my oven since April. Yesterday promise of service was cancelled at 3:00 and everyone in customer service has failed to provide me with contact information above their pay grade
Sheryl F, Wyoming, DE
Review on Eric
Eric has a cool demeanor and is a professional! Great job!
Cassandra W, Magnolia, DE
Dishwasher service
Great service and repair pricing I thought was a bit expensive
Delante M, Smyrna, DE
AC Unit
Very helpful and explained to me what the issue was with no problem
Jamall M, Dover, DE
Repair tech Eric review 9/7/2024
Eric was very courteous and professional. He accurately diagnosed that the door seal on our dishwasher and replaced it. Also we had a new problem of the top propellor coming off of the top rack. He showed me how to properly clip it back on. I was very happy with the service Eric provided!
Frank S, Milford, DE
Top Rated Service Technician
Service tech Joe was very professional from exiting his vehicle, approaching the house with a friendly smile, and entering my home. He immediately address the issue and explained every step what he was doing. Service Tech Joe is a great asset to the company and represents the company's values in satisfying customer service. Thanks Joe. Hobbs family.
A.H, Clayton, DE
Frigidaire
He did a great job. Our fridge is working fine.
Trish C, Ridgely, MD
Stove repair
Very thorough and efficient. Overall pleased with experience and was very quick .
Jayne L, Denton, MD
Washer
He diagnosed the issue and got the washer fixed in less than 30 mins
Brittani H, Dover, DE
Good Tech working for a poor company
Paul was fine. Polite, neat and seemed to know what he was doing. He came onsite 3 times in the last two weeks and at the time of this writing, has so far failed to repair our six year old washer because his company can't source the required part that is easily available online. The Support systems for this repair enterprise are terrible. The automated voice calls and text messages frequently communicated incorrect information or asked me to do things I had already done (like rescheduling an appointment). Sears also only provides a full day window for appointments, no Mornings or Afternoons or anything, so you have to be available ALL day. Overall, I found the service expensive, inconvenient and ultimately ineffective. I wouldn't recommend it if you have any other options.
Seymour J, Smyrna, DE
