190 Buckland Hills Dr Reviews
Showing most recent reviews from verified customers of Sears Home Services
Issues still persist, too much to follow
My NXR cooking range home service was not able to fix it and also not resolving the replacement. Their customer support representative are also not able to understand, basically poor service. I've waisted my money since 3 years, when problem arrived they were not able to repair, neither replacing, they are not keeping their commitment.
Kamlesh S, Glastonbury, CT
Customer service response - We appreciate you taking the time to give Sears a rating for your most recent experience. We regret if your experience with our services did not meet your expectations. We value every comment from our members and will let our service team know about your experience.
Sears Home Services on August 19, 2024
Worst customer service
Technician was very rude towards the end of services. Fridge was unbalanced at the end and he was not willing to fix it instead he just took signature quickly and wanted to leave the house. Very unprofessional and rude behavior.
Deep C, Windsor, CT
Customer service response - Deep, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on July 30, 2024
Refrigerator leak
Technician was polite. Did not tell me he was entering the problem as being caused by the refrigerator which is the problem and incorrectly or purposely stating water coming from the other sources as well, which is inaccurate. This is a way to ensure that the appliance will not be fixed or repaired and a service fee is collected as the results were given after the technician left via email.
Yvette R, Ellington, CT
Customer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on May 22, 2024
Samsung washer
Tech came out today. Replace board and washer machine said that he checked it out brought it up that it was working fine when he left my wife went to use washer and the same code popped up again wash it would not complete cycle
Timmy D, Bloomfield, CT
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on September 26, 2023
Problem not resolved
Technician pulled pice of glass out of drain pump. Closed everything up, collected money. First run of the dishwasher and the base is filled with water. Sears wants ANOTHER diagnosis fee, despite it being the same problem.
Brian F, Avon, CT
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on September 12, 2023
Not Happy
I explained to the technician that I just want the gasket replaced on my beverage center. You can see that it's coming apart I can pictures. I asked the tech if he has a gasket to fit the kitchen aide. He stated no he has to order it. I said ok but how long if it's 2 or 3 months then I decline. He kept stating that I had to pay first, I said you don't need to diagnostic it's simple I need a gasket. He stated that he will check after I pay. I paid then he stated that I should just order it myself and put it in. I immediately told him so basically you scam people for the diagnosis charge when in fact you don't have the parts or the intention of repairing the appliance. Customer was able to help me Roth this issue.
Yvonne F, Bloomfield, CT
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on September 08, 2023
Excellent.
A very polite gentleman. Repair was done very quickly. Very good.
Wendy L, Vernon, CT
Customer service response - We are so pleased to hear that you had such a positive experience. Thank you for taking the time to let us know how we did. We appreciate any and all feedback. Thank you for choosing Sears!
Sears Home Services on August 23, 2023
