16395 Washington St Reviews
Showing most recent reviews from verified customers of Sears Home Services
Too green behind the ears
He was very polite, but I think he was in a little bit over his head. He took off the cover of our dispenser for our detergent and our bleach and softener to clean underneath. He got hot water mixed in with the detergent area. Worst of all, he broke our bleach dispenser mark and cracked our softener dispenser mark. I would like you to please replace that since he broke it. I took a picture. If you will please to tell me where to send it. Thank you
Pamelyn M, Thornton, CO
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at {{[email protected]}} . We look forward to hearing from you.
Sears Home Services on January 11, 2024
SEARS and it's technician for this claim we're/are horrible
Justin does not know how to communicate. He some how changes his arrival times, current location, etc., to work best for him and doesn't even show up at all. Also, I cancelled my appointment today and I received emails showing that I signed for the work that didn't get done today. Seems scketchy to me!!!!….
Anthony J, Thornton, CO
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on October 27, 2023
Fixing the washer.
Terrible job, tilted washer over which spilled out the liquid soap. Then tilted it back up and spilled all that soap out the back and all over the floor. Do not recommend him at all.
Brad P, Berthoud, CO
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on August 16, 2023
Communication bad
Never called back… talked to a resident, but not owner. Didn't provide details of why AC doesn't work well or what it takes
Mattthundyil, Longmont, CO
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on August 05, 2023
Problem was not fixed
He came twice but both times the problem was not fixed.
Anil M, Longmont, CO
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on August 04, 2023
Horrible
Still without a dryer 2 months later. Still do not have a delivery date. Feel like I should sue
Janis B, Berthoud, CO
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on August 02, 2023
