14200 E Alameda Ave Reviews
Showing most recent reviews from verified customers of Sears Home Services
Left trash
It seems the Tech fixed everything however he left 3 boxes for us to put into the trash. I think better customer service would've been for him to take the trash with him.
David S, Commerce City, CO
Oven warmer repair
Demtri was unfamiliar with the substitute part sent for the repair. he figured it out and the oven warmer appears to be working in a test. But I have not had a chance to use it everyday yet. Also this was the second day I had to wait for the repairman. The first day, a Sears morning email said the repairman would appear at 420p. At 450p, another email said he'd appear at 531pm. At 515pm, another email said the repair was being rescheduled to another day. A whole day was wasted! Sears needs to come up with a better way to forecast APPROXIMATE arrival times. I don't know if'd recommend Sears repair in the future or use it again.
John C, Centennial, CO
No resolution
After spending about 10 minutes here - he decided that he could not resolve issue. My problem with that is that I'm still stuck with problem and now humane to spend more money to get resolved. Should have been a different fee since nothing was accomplished.
Mack G, Denver, CO
Customer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on October 24, 2024
Great
James was the best. Thanks for sending him . Hope he stays with you
John S, Aurora, CO
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on August 16, 2024
AC Repair Report
I have hired Choice Home Warranty for my appliances. James came in the morning at around 9:30am. He inspected why our AC is not working and have the report to CHW without briefing to me. CHW denied my claim based on the report provided by James. Our AC is 2007 old and there is normal wear and tear. He provided a wrong report that we did not maintain the AC properly and hence the repair is not covered. This is absolutely not acceptable. He left our place at 3pm. He took too long only to provide a bad report to CHW that they denied the claim. We are still living in hot weather in our place. You guys might be professionals. But you need consider the people living inside the house without AC. It has been 90-98 degree this week. Now put yourself in our shoes.
Yesu M, Aurora, CO
Customer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account.
Sears Home Services on August 02, 2024
Communication Could've been Better
The appointment was scheduled 2 weeks after I requested one. I sent in photos of ther serial and model numbers and described the problem in detail. The day if the appointment no one showed or called. I clicked the link in a previous text to find that it had been rescheduled for 2 days later. The technician showed up and was very professional. The cost to replace the cook top was nearly $1000, more than what I had paid 3 years ago for the whole oven and range. This could've been communicated in the two weeks of waiting.
Julie M, Denver, CO
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on July 19, 2024
Washer
This service Absolutely!! took too long to repair. I am totally disappointed in the amount of time it took to repair my washer.
Darlene B, Aurora, CO
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at {{[email protected]}} . We look forward to hearing from you.
Sears Home Services on January 09, 2024
Harvard Ave
Erick stated that he fixed my washer as it was shaking and making noises when I washed clothes. I paid Erik his service fee and he left, and the entire visit took about 30 minutes. I went to wash a load of clothes the washer was doing the same exact thing it was doing before so he did not fix it at all but took my money. I called back to see if they could send out another repair man and was told I would have to wait until 09/09/24 after I was told it was fixed. I was told that no one could come back out today even though they are open until 8pm. I was told that they could send someone out on 09/06/24 to waist more of my time that I already took off time from work. I am very dissatisfied with the repair and if I could give Erick a big fat 0 for his review I would, thanks and no thanks for the service.
Roshida L, Aurora, CO
Customer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on September 06, 2024
The Poorest Excuse for a Workman of SEARS, A DIsgrace
Unwilling or unable to solve a customer issue, this repairman failed. He made no effort at all to assist in the mounting of an oven range hood. Passed the buck. Got out of it.
Larry Matarrese, Aurora, CO
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]
Sears Home Services on July 09, 2024
Broke working AC
The tech arrived and checked the unit outside and thermostat and replaced battery. At night when I turned the AC on, it is not starting and the AC unit outside the house is making a humming sound. Doesn't seem to work. Before only the thermostat was responding slow but now after the tech visit and his inspection the AC is broken.
Arshad Z, Aurora, CO
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on June 19, 2024
