4015 Capitola Rd Reviews
Showing most recent reviews from verified customers of Sears Home Services
Washer repair
Jorge was fantastic, but First American and Sears service (the automated text, email ) is crap. You said a "virtual technician " or a live one would. Nobody ever contacted me. Then after waiting five hours ( for a 4 hour window) I called First American to complain. It was only then did we hear from Jorge. Any way he performed his job just fine. The entire other part needs lots tune up!!
Peter Z, Capitola, CA
M
Michael was very professional, pleasant and honest about what was happening with my dishwasher. I appreciated his input.
Merrilyn M, Watsonville, CA
service man very pleasant!
The refrigerator had a problem easy to solve. The repairman explained the process.
Joan V, Scotts Valley, CA
Thank you
Jorge was very professional and helpful. Thank you. Much appreciated.
Terri S, Corralitos, CA
Fred is the best technician.
I wish Fred could be my permanent technician to come service my appliances. So knowledgeable, efficient, kind and takes the time to explain what he's doing and what needs to be done for maintenance.
Mary Lou Samms-Wiley, Watsonville California
Jorge was excellent with his maintenance service
The worse part of this maintenance appt was the scheduling of the appt. which rates a -1 STAR. There is absolutely zero customer service when you continually talk to an automated voice and having to press 1 for yes and 2 for no. My appt was scheduled for 8:30 am to12:00 noon. This is the time I made available. at 12:00 noon I get a call from a live agent saying I would be seen at 1:00 pm. At 1:00 I get an automated message saying that I will be seen at 4:30. Sears kept putting new people in front of my time and delaying Jorge from seeing me at my scheduled time. It was extremely frustrating dealing with the Automated Service and not speaking to a live agent. How does Sears stay competitive with this customer service?
Susie E, Santa Cruz, CA
Freezer reoair
Jorge, my technician was prompt, courteous, and had my freezer light repair done quickly. Great job! Thanks.
Susan R, Watsonville, CA
Perfect!
Isaiah's a great technician and his customer service skills! He is polite, personable, informative, knowledgeable, and he did everything he said he would do. Thank you! ☺️
Keri O, Santa Cruz, CA
Best technician Ever!
Jorge was the most honest, humble kind repairperson from the Home Wa rranty Co . Ive ever had! Give him a RAISE!!!
Melissa P, Watsonville, CA
sears service
awesome service. very professional .Michael was polite and clear with explaining results of my appliances.
Mario P, Freedom, CA
