2180 Tully Rd Reviews
Showing most recent reviews from verified customers of Sears Home Services
Problems still exist
The problem was not fixed. We are still having the same issues. It would be nice if you see someone who was able to diagnose and fix the problem thanks
Feimata J, Milpitas, CA
Customer service response - We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on October 16, 2024
No good
This guy have lots of excuses and always lai with coustmer and totally unsatisfied work 👎🏻👎🏻
Balvinder K, San Jose, CA
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on September 13, 2024
Unbelievable, worst
This tech never showed up, nothing gets done. How did I get a payment receipt and rating for his performance. I have to wait for another week and a half to get it fixed. I should never use any Sear service again !!
Dana C, San Jose, CA
Customer service response - Dana, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on August 08, 2024
Bad experience
After 3 visits and new parts , the issue is not resolved. Left us in middle of non working issue and I need to follow up with home warranty or find new technician to replace
Ajay G, Milpitas, CA
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on June 25, 2024
Multiple issues and slow process
The issue took several days to be resolved and techician was unreachable to help with issues seen right after. The process took so long and still is open and unresolved! We r now seeing issues with loud sounds with the blower and air circulation
Srini, San Jose, CA
Customer service response - Dear Srini thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on June 20, 2024
Terrible, need my money back
PG&e came and inspected our stove top and deemed it unsafe for usage. It was leaking gas and there was an excessive amount of CO gas in our household. The repair man came and essentially told it that it was a lie . PG&E came back after the repairs and the verdict was the same . Complete robbery from Sears repair
Sergio G, San Jose, CA
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on May 31, 2024
Microwave
The technician came over and suggested the Microwave needs to be replaced and he will inform the warranty company. Is 5 days and you did not submit the report and we need to understand why?
Mahyar G, San Jose, CA
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on February 09, 2024
Kitchenaide microwave
Today was a the 3rd visit to repair my built in microwave. The display over was ordered and replaced today. The display and microwave was working initially, but 2 hours later, it stopped working. Display is messed up, keypad start cancel, all buttons do not work.
Theresap L, San Jose, CA
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on October 26, 2023
No-Op
This technician did not do what he came to do. He left my house without doing anything.
Dennis H, San Jose, CA
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on October 20, 2023
technician didn't know what was wrong
Dishwasher is making a loud, horrible noise that it hasn't made in the 20 years we have had it, and the Sears repair guy heard it and left without fixing it, saying some dishwashers just make loud sounds. After 20 years, I think we know what this one is supposed to sound like! Totally useless.
Darlene M, San Jose, CA
Customer service response - Dear Darlene thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on October 16, 2023
