1191 Galleria Blvd Reviews
Showing most recent reviews from verified customers of Sears Home Services
Scheduling problems
service was fine but he couldn't or wouldn't explain why he arrived in morning instead of afternoon appointment window that was confirmed both by email and text. His schedule was for incorrect time. unable to service all 5 appliances as requested and confirmed. unable to tell me if another tech coming to do other 3 appliances that he couldn't service. he saw all my emails and texts stating desired appointment times and 5 appliances and then showed me his schedule which did not match all my communications. was v frustrating. I only by chance was home when found out he was coming. had plans that last minute changed.
Tara G, Loomis, CA
Dishwasher Repair
Logan came out and looked at my dishwasher. He showed me the way to make sure that the water would quit leaking even though the dishwasher wasn't running. Parts were ordered and sent to my house, but there was a lot of miscommunication and confusion as far as getting him to come out a second time to install the new parts. When he finally did come out, he did a good job. He was pleasant the whole time, and I appreciate the fact that this is finally done.
Larry F, Lincoln, CA
Repair did not fix the washer. Still doesn't spin and drain
Been trying to get this new washer fixed since the day it was installed. Since August trying to get a repair person. Numerous no show and rescheduled appointments. Not able to do laundry this entire time. Finally had one show up. Another part ordered, two more weeks. The guy showed up to do the repair. Thought it was fixed, starting, but never drained or spinning. That was a Friday late afternoon of course. Called and requested a appointment, yet ANOTHER appointment. No word on when this is??? I'm about fed up at this point. I'm sure you can understand why??
Linda D, Placerville, CA
Justice
He was fine. Except would not take the door away. Claudio is going to come and get it. Sears service stinks, tho. Phone service, is improperly names. Takes a genius to get to a live person. I did it after 5 tries. but, they could not do anything either. Supervisors are too stuck up, to talk to customers.
Geanine H, Auburn, CA
Microwave
John replaced the front control panel and did a good job. I would have given him five star if he was punctual. Overall, great job!
Gideon G., Lincoln, CA
Appliance maintence
Abdul was very efficient and worked in a timely manner.
Lina A, Roseville, CA
Didnt need service. He was polite and on time
On time and polite. Appt set for saturday and no one came
Gary H, Rescue, CA
Review
Claudio was very helpful & efficient I would use again for repairs Thank you
Carole V, Roseville, CA
Washing Machine Service
Service was ok, but disappointed that he didn't clean up the soiled floor before he left. He also left the heavy used motor for us to dispose of. I would have liked to have the belt replaced, as it was 2+ years old. He said it was fine and didn't replace.
Eddris D, Placerville, CA
Repair of water filter and ice maker on the frig.
Ron seemed to do a good job except that the ice maker still does not work!
David M, Grass Valley, CA
