9301 Tampa Ave Reviews
Showing most recent reviews from verified customers of Sears Home Services
Not a satisfied client!
Not very happy, I was not home my husband was. I don't appreciate someone instead of being proactive tell me your house is old so this will happen! Didn't do what is needed. Shocked! Will complain further and will have to find the right individual who will solve w this issue.
Suzan D, Chatsworth, CA
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on January 12, 2024
1
Not a good experience at all, appointments been canceled, changed couples of time and The tech who finally came did not seem to know stuff about my refrigerator
Nahid A, Woodland Hls, CA
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on December 11, 2023
Ice maker
Still doesn't work
Richard P, Porter Ranch, CA
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on November 09, 2023
Terribly disappointing
Sears repair service has always had a great reputation. Not anymore. Granted that our washer is old but under warranty. Our specific problem was it not draining under certain conditions. The service person's solution was to not use the large load setting. He then declared it was working perfectly! Not draining is a big problem. Sears service has lost a VERY long time customer.
Past customer, Northridge, CA
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at {{[email protected]}} . We look forward to hearing from you.
Sears Home Services on October 06, 2023
Washer repair
The repairman was very rude & refused to talk to me, the owner. He just told my caregiver to repeat what he said to me. He is unfit to do repairs, due to age, & condition. He didn't want to wear a mask or wear booties. He left right away, saying I need a plumber. I asked for a referral, because already had a plumber tell me I that I need washing machine repairman.
Rosalind E, Canoga Park, CA
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on September 29, 2023
Poor customer service
The technician fixed the issue, BUT I did not like his customer service. The first time he was here to check the issue he was so rude and hostile. Today, the second time he came, was a bit better. Overall, I definitely would lot want him back to service my machines, solely because of his horrendous attitude. His snarky remarks made the whole experience so uncomfortable. Someone like that shouldn't do this for a living if he hates to be around people so much as he shows it.
Kenis M, Northridge, CA
Customer service response - We would like to provide you with some assistance regarding the issue you are having. Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected].
Sears Home Services on September 29, 2023
No answer, need second opinion
He did not give me a logical explanation for why my washing machine is leaking. He suggested just wiping away the water that leaks, or replacing a part that looks perfectly fine. I need you to send another technician who is more experienced.
NA, CA
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on September 27, 2023
repair on refrigerator
nothing was done i have to make another appointment he didnt knoe i have a warrenty.
Melveene A, Granada Hills, CA
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on September 27, 2023
TERRIBLE!
This repair started on July 25th. It is now Sept 18th. We had the same repair man as the first time. He is either lazy or does not know his job. After doing nothing...AGAIN...he started the machine and then picked up his bag and started to leave. My son asked if he was finished and he said he was just going to the truck. He did! He got in and left!!!!! He is stating that the valve was 90% closed. NOT TRUE! Very dissatisfied with Sears after all of these years.
Anthony B, Sherwood Frst, CA
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on September 19, 2023
disappointed and frustrated
After installing the brand-new parts and waiting for 24 hours to have the refrigerator reach its desired temperature, as he suggested. Well, its warm and not cooling inside and it has been 36 hrs. It's a back job.
Arnold C, Porter Ranch, CA
Customer service response - Hi Arnold, we would like to provide you with some assistance regarding the issue you are having. Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected].
Sears Home Services on August 26, 2023
