9301 Tampa Ave Reviews
Showing most recent reviews from verified customers of Sears Home Services
Fast but expensive
Fast and thorough but the cost was high
Don E, Canoga Park, CA
Not fixed
He is nice but dishwasher still leaks just like before.
Yoko M, Granada Hills, CA
Service
He did not check anything. Vacuumed some lint and dust and said Okay you're fine and left. I am now having GE out to check it properly!
Phillip T, Sherwood Frst, CA
Preventative Service
The technician did clean under the refrigerator with his vacuum cleaner and he checked the doors that they closed properly. On the other hand, I never saw the document that the tech said I had signed, which I did not, and which was sent to me in an e-mail, after the tech had left, I should have been able to sign the document in the tech's presence and not have the document sent to me with an X, instead of my signature. I am in disagreement and displeased with my not signing the document.
Maria M, Granada Hills, CA
AC problem was temporarily fixed. AC not working again.
Chris was very polite and very attentive when I explained to him what is wrong with my AC Unit. My complaint was that the AC fan inside the house stopped working and it's making a humming noise like it wants to start but couldn't start. I also explained to him that it started after it was on for a long time but it was just blowing hot air. The temperature inside the house is going up and I found out the breaker outside is tripping. He replaced the capacitor outside and said that that was the problem and that my AC unit will be okay. My AC unit was working fine and blowing cool air again. However, after a few minutes when he left my house, the fan stopped working again. It's making the humming noise again. I immediately called our home warranty again since I don't have a number to call Chris to let him know. I'm very disappointed that our AC unit's problem wasn't fixed and I have to wait again for someone to come over to fix the problem and suffer the heat in the meantime....
Rhodora R, Chatsworth, CA
On time but meh
Right on time, which is good. Quick diagnostic, which is good. Left the bottom panel cover off with screws lying on the floor, which is not good, especially as I'm not to bend down after surgery.
John C, Granada Hills, CA
Provide appropriate customer treatment.
Even though the service man had a large van, he refused to take the large box with broken dryer drum. Rude & unprofessional treatment to clients who have been long time Sears customers with service warranties.
Steve B, Northridge, CA
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on December 23, 2023
Ice maker still not working
When the service tech came today at 9:15 am there was no ice in the caddy and no water in the tray. His first attempt to activate the tray didn't work then it worked and water flowed into the tray. In spite of my telling him that I've tried turning the ice maker on and off a dozen times everyday for the past two weeks, this was the first time the tray worked and I still think something is wrong with the ice unit. After waiting 4 hrs for the ice tray to function, I spent several hours trying to contact Sears Service and had to reup a service call for an additional $100.00 and the work order was assigned to a different company. And they can't come out for another 8 days. I finally was able to speak with Sears Customer Service and was told I can't get another appointment until today's work order is complete. I best get a call tomorrow with a prompt service call so that that will order a new I've maker unit.
Del V, Simi Valley, CA
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on September 11, 2024
Stanislav knew there is a leak but didn't fix it.
I have a home warranty with Choice and they contracted my refrigerator repair to Sears Home Services. As my refrigerator is under warranty LG replaced my compressor and Stanislav did a good job of replacing all the necessary parts but he suspected there could be leak. I asked him to check for it and he said if there is a leak the cooling will go down low in couple of weeks and asked him to call him again at that time. After 2 months it stopped working again and when I called Sears they said their repair warranty is for only 30 days. I called Choice they scheduled another appointment with another company and asked me to pay deductible again. The technician who has come today told me whoever repaired knew that there is a leak. He said the leak is very small and that is the reason it lasted for 2 months. I am not sure what will happen now.
Arjun B, Simi Valley, CA
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on April 23, 2024
Worse communication ever
No phone number OR email to leave an actual msg. Everything is automated with a recording and mysteriously my original appt was canceled by YOUR company the day of, with one single email AND rescheduled a week later. When I called your 800 #, it gave me an option to come the following day. "Press one"; it didn't work and confirmed the later date that YOUR company rescheduled. I am very disappointed and after my contract expires, I will most lkely NOT renew it. The technician was great. A 5 rating for him.
Denise K, Hidden Hills, CA
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at {{[email protected]}} . We look forward to hearing from you.
Sears Home Services on February 13, 2024
