111 E Magnolia Blvd Reviews
Showing most recent reviews from verified customers of Sears Home Services
Not happy
I'm no happy for charge no problem for him and please refund my money
Narineh H, Burbank, CA
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on March 15, 2024
Still not fixed
Amado claimed he did a test run after completing the service but when we tried to use the washing machine we got the same error message and we cannot use the machine. Now we have to wait until Jan 2 for another repair person to come out and we are very unhappy. I attempted to text him at the number he called me from on his way to our home and got no response.
Janet R, Los Angeles, CA
Customer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on December 27, 2023
Worst technician, did not fix anything, cancelled twice
This is the worst experience I've ever had with a technician. He came to inspect our washer for leaking. He did not want to wait for the full cycle to run when we told him it leaked towards the end of the cycle. Said he had another job and walked out on us. We scheduled another appointment and ended up getting him again. Right before our stop, he arrived, didn't ring the doorbell and left. He signed the notice saying he performed the job but he never stepped foot in our house. Wasted 2 full days with these appointments
Alan Y, Los Angeles, CA
Customer service response - Dear Alan thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on October 05, 2023
Never showed up
Technician called me 3 1/2 hours into my window, saying he couldn't show up because the computers were down.
Ron C, Burbank, CA
Customer service response - Dear Ron thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on September 18, 2023
Never repaired unit
Never repaired our hvac unit. The tech came out, submitted authorization to home warranty, ordered parts, and then didn't show for their appointment. We called, and were told that the repair was " no safe", thus could not be performed. They then scheduled a second tech, and that tech didn't even know what the issue was. He also didn't show up.
Josh B, N Hollywood, CA
Customer service response - Josh, we are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on September 08, 2023
