100 Brea Mall Reviews
Showing most recent reviews from verified customers of Sears Home Services
Awful service
Technician was very rude, didn't provide any solutions to the problem, didn't assembly parts correctly and we still have the problem unsolved.
Robert V, Anaheim, CA
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on March 16, 2024
Ramon good, Sears BAD.
Ramon at least told me the truth as far as he knew it, no one else did. I've been trying to repair my stove since Oct 26 with no help from Sears. After numerous phone calls and 5 service appointments my stove clock/timer display still does not work. With Sears help I've order 2 different parts, unfortunately neither one was correct. I was charged shipping when I had to return the first one. Nice way to increase your profits. I'm totally and completely frustrated with Sears lack of service.
Sue H, Orange, CA
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on November 21, 2023
Problem exists
Nice lady but did not fix the dryer. nothing changed
Noushy B, Anaheim, CA
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on October 20, 2023
?
Thanks for services. Professional and timely. Appreciated her.
Cheri A, Anaheim, CA
Customer service response - Dear Cheri thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on October 11, 2023
Replace under warranty compressor
Christopher is a great tech but sears over charging for labor and parts is ridiculous. Less than 1.5 hour for over $540. And no one we can call to talk to complain or explain this ridiculous charges nit even a dr. or a lawyer charge this for 1.5 hour of service.
Bayan L, Anaheim, CA
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on September 28, 2023
Terrible
He's come out about 6 times and the washer still doesn't work
Ashwin S, Orange, CA
Customer service response - Ashwin, we are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on August 30, 2023
