100 Brea Mall Reviews
Showing most recent reviews from verified customers of Sears Home Services
Outstanding service
I want to thank the technician who took time out to not only order apart, but go pick it up and install it the same day. That is outstanding work above and beyond.!
May B, Fullerton, CA
Refrigerator repair
Khaled knew exactly what to do and fixed it perfectly.
Susan S, Orange, CA
GREAT PERSON TO WORK WITH VERY KNOWLDEABLE.
SHE WAS GREAT AND UNDERSTOOD WHAT WAS NEEDED. AND HELPD RESOLVE THE PROBLEM
Kokrai R, Anaheim, CA
Washer Repair
Gilbert explained problem, and helped us clean out machine which was adding to problem. Appreciated his work and patience.
Gregory D, Anaheim, CA
Washer & Dryer repair
The tech Carolyn was very experienced and knew what she was doing. Explained every thing she was doing. I give her a 10 rating she was that good.
Darlene L, Anaheim, CA
Alfredo's repair
Alfredo analyzed the machine and then took it apart. He pulled repair parts from his truck and installed. Works fine. Rapid service.
David S, Orange, CA
Washer repair
Carolyn did a great job, was informative and worked at a good pace to get done and get me on my way.
Don C, Yorba Linda, CA
Chris was great! Sears not so much.
The repairman Chris was great. This is the 2nd or 3rd time he has been my repairmen. He replaced the freezer door & water filter assembly. However the door handle didn't fit so he "made it fit." Other than Chris, Sears did a very poor job. Their robot customer service is horrible! It's difficult to speak to an actual human. The door took at least 2-3 months to be shipped to me & it arrived without notice on my front porch. The customer service humans are contradictory & don't provide accurate information. I'm happy about the service Chris provided. Not so happy with Sears Warrenty Service overall.
John M, Yorba Linda, CA
Excellent service
Alex was knowledgeable, diagnosed the problem and fixed everything. I am very grateful.
Masako W, Brea, CA
Quick Fix
Humberto was out our home on Thursday to replace a part and somehow the top rack got mis-aligned. He showed up this am and had it fixed in a minute.
Blake K, Orange, CA
