3001 Ming Ave Reviews
Showing most recent reviews from verified customers of Sears Home Services
Freezer
For what was to be repaired was really pricey, then not to be the problem.cant imagine how pricey the compressor replacement would have been. Freezer just out of warranty,,, probably just junk it. Everything made so cheap today. Consumer gets the shaft
Ken B, Taft, CA
Still an issue
Benny was very efficient. But the problem persists. Still have water leaking into the cold box from the freezer section.
John S, Taft, CA
Disappointing
Didn't feel like he listened to the problems I was having with my dishwasher. Felt blown off. He didn't even run it so he could see it wasn't cleaning my dishes even after I requested he should. He knew what was wrong (which he was right it needed to be fixed) but it still didn't fully fix the problem like he said it would.
Sarah M, Tehachapi, CA
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on September 02, 2024
Washer Dryer Service
Customers should not have to sign documents on a phone. There should be paperwork (hard copies) and easy to read. A paper copy of service should be left with customer. Also tech demanded I sign on his phone that there was cosmetic damage on my washer and dryer. There was very minor things I didn't even see until he pointed it out. I told him to put minor cosmetic. He no, cosmetic is cosmetic. Didn't care for the attitude. I had to sign his phone 4 or 5 times. Nobody should have to sign anything that many times and before the work is done. I still haven't received the paper copies of what I signed. I will not doing business with this company again.
b, CA
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on December 25, 2023
Dryer repair
The scheduled time for the repair was from 8am to 12pm. The technician showed up after 230pm. The problem was with an exhaust fan and not the dryer but was charged for not doing anything. I gave Noe a 2 because he was pleasant, but the whole situation was not good.
Dave W, Tehachapi, CA
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on September 19, 2023
Bad service
The technician was paid by 1st american home warranty to come out and diagnosis the problem and report the cost to 1st american. When 1st american said the problem was not covered I asked the technician how much the repairs would be and that I would pay out of my own pocket. Instead of telling me what in would cost the technician lied and said he had not diagnosed the problem that he had already been paid to do and wanted me to pay another time before he would get me cost of the repairs. Getting paid twice for the same thing. Trying to take advantage of me. I will never use them again. They can't be trusted
Robert M, Bakersfield, CA
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on August 07, 2024
Take some responsibility!
I am facing a complete reconstruction of my kitchen island and part of my pantry because of a Kenmore dishwasher part that failed creating a totally hidden leak that resulted in black mold. Last year I had a tech here to repair the unit. In the previous years, I have had repairs. Why couldn't someone diagnose the issue when in my home? Why can't you take responsibility?
Nancy W, Bakersfield, CA
Customer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on June 13, 2024
He never showed up
We have waited on him all day and never showed , we were to have someone to check the light on oven and repair our refrigerator today, the gal in Florida told my husband she had it setup to take care of both today, I really need my refrigerator repair it's my primary, I just can't understand the way y'all schedule, and inconvenience your customers. Thanks Martha McLeod
Martha M, Bakersfield, CA
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on May 24, 2024
Sr
He was very rud went he arrive to my house he was mad because don't open the door fast and said to my husband yes let me go inside and do my job wasn't good at all
Soniahugo C, Bakersfield, CA
Customer service response - Dear Soniahugo thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team
Sears Home Services on May 22, 2024
Very poor service
He was very rude , left a mess in my kitchen. My husband was trying to ask him questions and he said he didn't have time to talk , didn't have any knowledge about how to fix the light in the oven, we are having trouble getting the day of week programmed in, the board was not checked, said he didn't have time, to call back in for the light. Also I would prefer a regular Sears man, they are more knowledgeable and not rude, please don't send the contractor , thank you Martha McLeod
Martha M, Bakersfield, CA
Customer service response - Dear,We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on May 22, 2024
