7611 W Thomas Rd Reviews
Showing most recent reviews from verified customers of Sears Home Services
T
Terrible
Mike K, Buckeye, AZ
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on August 13, 2024
Ac fix
Does not work on ac split system and I will now be canceling my worthless warranty that I've been paying
Juan E, Tolleson, AZ
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on July 26, 2024
Scam
Your tec said he showed up to my house a did the work but never did I think he should be fired immediately,I have no ac and have 4 kids and live in Phoenix so thank you for having horrible employees. I'm also gonna review company on all other platforms
Arturo M, Phoenix, AZ
Customer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on July 25, 2024
Unprofessional disrespectful Service advisor
Please forgive the timeframe of this review we have been out of town. We have an upstairs and downstairs home and sometimes it takes a few minutes to answer the front door! When we opened the door Joseph had walked away, getting ready to put his stuff back into his truck. I wait for him to come back. He came into the home didn't say hi. Just said I've been out here waiting for you to open the door. He walked in straight to the refrigerator without being led. He started throwing the shelves and all of the stuff out of the refrigerator onto the floor I Could tell that he was angry, so I politely picked the items up from the floor put them on the counter that's when he said he had them down there for a reason I didn't say anything. And then he started using profanity and tugging, and pulling on things inside of the refrigerator he broke a part of the fridge started using profanity and that's when I told him we do not use profanity in this home and that he came in and if he has a problem he needs to get his self together. He got very loud and belligerent in his conversation. That's when my husband came downstairs and let him know you do not talk to my wife in that tone or in that way, he started his That we want him to leave and I said no absolutely not. We want our refrigerator fixed. He continued on getting his things and Walked out!! It appeared that he didn't know what he was doing anyway and then lied about what really took place. We have cameras that can prove exactly what I've just shared.
Ava T, Buckeye, AZ
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on July 23, 2024
Jobs not done
The whose where the water comes out needs to be replaced and the tempter on the drink drawer still haven't been fixed
Debra T, Avondale, AZ
Customer service response - Dear Debra thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on July 19, 2024
Still hot in Buckeye
Been waiting for a/c to be repaired since Tuesday 7/2 repair tech came out 7/5 said a/c unit repaired still not cooling with temps at 117
Lauri W, Buckeye, AZ
Customer service response - Dear, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on July 06, 2024
Scheduling is Rediculous
Saying my time slot is from 8:00 AM to 5:00 PM is not a schedule; it's a date. Then saying my service provider will arrive at 7:12 PM (yes PM) is absurd. The web site and the scheduling process is utterly worthless. This would not be an issue if it had happened once. But four out of four service calls is inexcusable. If it wasn't for the extended warranty coverage I would NEVER deal with Sears Service again. Service and techs are good. Scheduling is absolutely pathetic. If you need service, plan on sitting home for the day.
Gregory R, Goodyear, AZ
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on March 13, 2024
Show up late and refused to fix the issues called about
Showed up pass 5pm appointment, didn't want to fix the ice maker problem by using an excuse that the whole fridge need to be replaced. 5 mins diagnostic and refused to do the job for what the service call is about. Never again
Mike, Phoenix, AZ
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on February 17, 2024
Worst service ever
Sched a service, Wife works from home. Service guy & trainee looked at refrigerator and did nothing. Wife works from home and was on the phone and Tech's left the house. Didn't say anything or what repair was done. I still don't know? I call Tech and he won't return my call. Your company stinks!
Doug L, Goodyear, AZ
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at {{[email protected]}} . We look forward to hearing from you.
Sears Home Services on February 13, 2024
ida hicks
Charles did not call me in the morning with an estimate of when he would be arriving but waited until he was on his way. He was very short with me on the phone, and in person. the washer is still having the same issue so complete the task
Ida H, Buckeye, AZ
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on November 02, 2023
