7611 W Thomas Rd Reviews
Showing most recent reviews from verified customers of Sears Home Services
Good
Service good well see if it lasts if not will call again I
Howard M, Phoenix, AZ
French door Refrigerator/Freezer repair
Brandon, was at my home 3.5 hrs, He diagnosed the problem of both refer & freezer quit running and fixed the problem. He worker non-stop, was courteous, know-legible & pleasant.
Suzanne A, Buckeye, AZ
Sears Scheduling
I scheduled an appointment with Sears. I had to wait 10 days for availability with a refrigerator and freezer that were not usable, but I was willing to do so because of the high quality reputation they had. I received a phone call and text from a very professional technician days before the appointment. His name was Mike. He asked about the symptoms my refrigerator was having and told me he was going to order some parts so "the problem could be fixed on the first visit". I was very impressed and understood why Sears was rated so high. Then things took a turn. The night before my appointment I received an automated email saying my appointment was rescheduled for and additional 4 weeks away. No explanation and I couldn't reach a live person. Six weeks after I scheduled my first appointment, a technician named Jose showed up with no parts or knowledge of the issues my refrigerator was having. He brought a "trainee" with him to train him on my refrigerator. They were there 15 minutes. The tech diagnosed the problem without even needing to open my refrigerator. Said a part would need to be ordered and a second trip required. Jose, the technician, was polite. He said the next available appointment was another two weeks away, but he would see what he could do to expedite things. He followed through and was able to come back within a few days if the part arriving at my home. However, the trainee did the physical work under the instruction of Jose. I didn't wait seven weeks to have my home used as a training school where a trainee could learn how to repair my refrigerator. A very disappointing experience. I will not use or recommend Sears in the future. Had this review been strictly about my direct experience with Jose, I would have given five stars.
Tara B, Buckeye, AZ
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on October 30, 2023
Refrigerator
Plesse call me 6024051314 the repairman Francisco who came on7/26..didn't fix issue now both sides don't work at all.. Zip 85013
Enrique F, Phoenix, AZ
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on July 31, 2023
AC
No estimate cost of repair. Diagnosis was sent to warranty company which was determined a failure on our part for not maintenancing the unit when we just had someone out here who checked the units out. Appointment rescheduled for 9/30 between 1 to 5 and no one has came yet. Been without ac for over 10 days now.
Rubeena M, Avondale, AZ
Customer service response - Dear Customer, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on October 01, 2024
I give this visit a 0 not 1 star
My ac is still out and it is blowing hot air. Now the company says I have to wait 24 hours in order to request a recall. I have a special needs son in the home living with me and there is no bypass to get someone out to my house sooner. The tech that went out to my house didn't even check to see if cold air was coming out. He just changed the part and left.
Carmen B, Phoenix, AZ
Customer service response - Dear Customer, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on October 01, 2024
Sears has the worst service department
It took over 7 weeks of schedule and rescheduling and my fridge is still not fixed. The technician faked my signature on the work completion form. And today they supposedly come to fix the fridge and at the last minute called and said they have stop servicing choice warranty. I don't know how they get away with it for so long. Very unprofessional,
Michael W, Avondale, AZ
Customer service response - Dear, We appreciate you taking the time to give Sears a rating for your most recent experience. We regret if your experience with our services did not meet your expectations. We value every comment from our members and will let our service team know about your experience.
Sears Home Services on September 28, 2024
Never showed up
I'm still waiting for him to get here it's 5:30 pm my appointment was scheduled for 8 am to 12:00 lost a day of work and can't get a hold of anyone
Aureliano H, Phoenix, AZ
Customer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on August 22, 2024
No Point
Technician came out and assessed my AC unit approx. 5:50pm (later than expected). The technician added coolant and by the evening, the AC was not working again.
Az, Buckeye, AZ
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on August 21, 2024
Didn't fix Ac
This company can not be trusted.They Reached out to me this morning saying they had an early appointment date I accepted it. They lied and said they called me and came to my house to fix my AC. No one called or knocked at the door. They claimed to have found the problem how is that possible if they never stepped foot in my house. I have been on hold for 30 minutes trying to talk with someone. Spoke with a customer representative who is in Asia barely spoke English I couldn't understand her.
Sharon S, Laveen, AZ
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on August 16, 2024
