1701 Mcfarland Blvd E Ste 207 Reviews
Showing most recent reviews from verified customers of Sears Home Services
Home service
The service was not performed. I waited for hours and no one showed up. I received several messages stating someone was on the way but nothing. I feel my time was wasted and not respected. I purchased a stove that stop working a month after purchasing. I have asked them to fix this but for some reasons I am still dealing with the issue. Hopefully this gets taken care of because I don't want to have to purchase another one when I just purchased this new one from BADCOCK.
Lizzie L, Camden, AL
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on July 05, 2024
Babysitting washer. Daily.
I wish I had the money I wasted on a 5 year warranty. Replaced a stabilizer rod but my wife and I still have to babysit the washer and rearrange the clothes to finish the spin cycle. When you schedule something good luck on any kind of expediency.
Scott S, Moundville, AL
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on October 09, 2023
Waste of time
Technician told us he couldn't do anything to our product because they couldn't find the model number.
Clint B, Tuscaloosa, AL
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at {{[email protected]}} . We look forward to hearing from you.
Sears Home Services on October 05, 2023
Frustrating
This is not directed at Kelston, but the SEARS REPAIR SERVICE as a whole. I have been having trouble with my dishwasher and 2 technicians have come out and stayed less than 5 minutes and left saying there is nothing THEY can do. . .so where does that leave me? DISHWASHER NOT WORKING & IPAID FOR AN EXTENDED WARRANTY and no solution to my issues. WHY AM I STILL BELIEVING & TRUSTING SEARS? I never hear a solution, only thing is "I will report it"; and no follow up. It takes 45-50 minutes for them to travel to my home, and I have to wait on appointments, and still no resolution to the issues with my dishwasher 😡😡😡😡😡😡😡
K J, Selma, AL
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on September 21, 2023
Horrible
Jayson came out and checked but did not complete task Nothing Is Fixed at all. The issue still remains!!
CeCe, Columbus, MS
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on August 25, 2023
