2185 Reeves St. Reviews
Showing most recent reviews from verified customers of Sears Home Services
Very good
Showed up on time. Completed the work and was on his way.
Hazel S, Talladega, AL
Dryer repair service
Chris was very personable and repaired the dryer in a professional and quick manner.
Pauline C, Anniston, AL
Service on Washing Machine
Technician showed up on time. Diagnosed the problem fairly quickly. Could have been friendlier & elaborated more on the issue.
Stephanie C, Geneva, AL
Would recommend.
He seemed to lack experience which I can't hold against him. The only way to gain experience is from experience. In time I have no doubt that he will be a very qualified tech. Very friendly, clean and was able to resolve our issues.
Joshua B, Ozark, AL
Help
Extremely hard to talk to someone We bought all appliances from Sears We have maintained warranty Very difficult to request a repair Finally got one request but couldn't get the second request.
Charles B, Ozark, AL
Technician was great! I wish he could have been here sooner.
There was a longer delay than I would have liked between reporting the issue and the technician coming out to my house. However, once Jimmy arrived the issue was diagnosed and resolved very quickly.
Amanda N, Dothan, AL
Samsung diagnostic
Jesse was professional, courteous, and relatable to our issue.
Daniel V, Highland Home, AL
Still pending
He did what he thought would work but it didn't. Repair is still needed. I set up a second appt and never received a call back to confirm.
Lisa S, Dothan, AL
He was very nice and professional
He was extremely nice and professional but I have clear evidence of water seeping out along seams on my washer that we couldn't see. Just because he didn't run a long enough cycle to troubleshoot. I understand time is a factor when doing this but there is clear evidence of water where it shouldn't be.
Zach B, Enterprise, AL
Customer service response - Dear Zach thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on November 04, 2024
Repair Whirlpool washer
Previous tech (Jake) came out and after checking said needed agitator so ordered one and set up second repair to change it out. A week later second tech came out (John) and didn't know what was wrong with machine after telling him I had a new agitator in the box he removed old one and said nothing was wrong with old one tightened it up and left. I'm waiting to see if I am charged second repair visit for a false diagnosis on first trip.
Terry W, Midland City, AL
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on October 07, 2024
