Trane Repair Reviews
Showing most recent reviews from verified customers of Sears Home Services
Repair our AC
Joshua is a courteous professional; got our AC working fine
Alberto H, Odessa, FL
Home owner
Very nice and honest, communication was open on arrival time.
Tammy L, Orlando, FL
Excellent service and knowledgeable
He took time to check everything and explain the function of it and what to look for.
Zia M, Bel Air, MD
It doesn't get any better then uh It doesn't get any better
Always good. Very professional and very knowledgeable Very professional and very knowledgeable
James G, Raleigh, NC
Not sure what this means
Honest good worker he's about the best we've ever had he is the best we ever had I've been with Sears since 1981 he is the best
Mohammad M, Daniel Island, SC
Great service
Tech had great results and customer service. He was very y informative.
Ralph J, Halethorpe, MD
Furnance repair
Great service very professional on time courtesy and explained everything
Kathy F, Dunkirk, MD
Sears Home warranty.
My technician Clevens D. was communicative, kind, professional and knew exactly how to fix my HVAC problem. I waited all day in a very cold house the first go around when I first ordered and payed for the service. I understood later that inclement weather was the first no show. (Understandable). Poor communication was the biggest problem. I have had my warranty for serial years. Easy to book on line now but if there is an issue I am now unable to reach the provider myself for answers. Telephone numbers given go to call centers. I find those you speak to are polite and are able to make you a new appointment after a "no show" or read the same thing back to you that I can read myself on the same Sears or "Cinch" site. Several times the service said "completed". when it wasn't. Many times I have tried to take my landline telephone off of my profile (It was discontinued months ago). My only phone is my cell which I changed on the web site. This is my only contact. I have also asked the call center agents to be sure of this also as I suspected it might be the issue with several no shows in the past for furnace maintenance. Perhaps they couldn't text me or call in the morning of the confirmed appointment. Perhaps the tech thought that there was no one home.
Jennifer H, Cumming, GA
Fixed heating
Very pleasant and helpful. Explained everything easily so that I could understand.
Don L, Sanford, NC
Super quick!
I called and the repair man was at my house in 15 minutes!
Laura M, Westmont, IL
